Assistant Field Operations Manager - VIP Petcare

VIP Petcare; Westfield (MA); On-site; USD 47,000 - 60,000; Full time

Job summary

VIP Petcare is seeking an Assistant Field Operations Manager to oversee field offices and clinics, coordinate staffing, and maintain operational excellence. The role includes leading teams, ensuring adherence to procedures, and driving partnerships with host locations and outreach groups.

The position requires hands-on field presence, ability to travel 20–30% of the time, and strong communication skills to align operations with company standards and patient care commitments.

Qualifications

• Experience with pets and handling various temperaments is preferred.
• Knowledge of basic Human Resources principles, basic accounting/mathematics, and operations management with best-practice implementation is required.
• High School Diploma or equivalent is required. A post-secondary degree is preferred.
• Any suitable combination of education and experience will be considered.

Responsibilities

• Manage field office operations, facilities, and inventory.
• Assist with recruiting, hiring, training, disciplining and evaluating staff at a location.
• Oversee office and clinics as directed.
• Build relationships with host location staff and outreach groups.
• Coordinate with Field Operations Manager to ensure consistent service delivery.
• Collaborate on business opportunities at partner locations.
• Represent brand and values with partners, clients and staff.
• Communicate marketing programs to staff and ensure materials are available.
• Travel to community clinics and headquarters as needed to drive business.
• Support weekend clinics and on-call shifts.

Education

High School Diploma

Post secondary degree in business administration/management/operations

Tools

Microsoft Office

Time and Attendance/HR Software

Scheduling Database

Job description

Assistant Field Operations Manager - VIP Petcare

Pay Range:$46800-$59700annually

Overall Job Summary

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics. The role leads effective operations through Leadership Competencies.

Essential Duties and Responsibilities (Min 5%)

• Management of all field office operational issues to include administration, facilities, and inventory
• Assist with recruiting, hiring, training, disciplining and evaluating staff at a specific location
• Manage office and clinics as directed
• Establish, build and maintain relationships with host location staff and animal outreach groups within the field office oversight
• Communicate regularly with Field Operations Manager to ensure consistency in how services are provided to pet parents and that operational P&Ps are being executed
• Collaborate with the Field Operations Manager on business opportunities pertaining to partner locations
• Live our competencies and reinforce our brand promise with our partners, pet parents and team members
• Communicate marketing programs to the staff and ensure marketing materials are printed for use
• Travel to include community clinics, as needed to effectively drive the business
• Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
• Support and participate in weeknight and weekend clinics as well as working on rigs
• Other duties or functions as assigned or requested

Required Qualifications

Experience: Experience and comfort with pets of all sizes and temperments, including handling and lifting animals as necessary is preferred. Experience with basic Human Resources principles, basic Accounting/Math principles and operations management implementing best practices is required.

Education: High School Diploma or equivalent is required. Post secondary degree in business administration, management, or operations is preferred. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities

• Knowledge of business and management principles
• Knowledge of principles and processes for providing customer service
• Independent judgment and decision-making skills
  Detail oriented, ensuring accurate and reliable work product
• Strong verbal and written communication skills
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
• Strong organizational, problem-solving and analytical skills
• Ability to switch focus rapidly in a fast-paced environment
• Basic Computer Skills such as:
  
  • Microsoft Office
  • Time and Attendance/HR Software
  • Scheduling Database

Working Conditions

• Must be able to work for prolonged periods of time in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights
• Travel as needed, approximately 20-30%

Physical Requirements

• Standing (not walking)
• Walking
• Driving a vehicle
• Reaching overhead

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it. Learn More

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. Forfull-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.