Assistant Facilities Manager

Topgolf; Schaumburg (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Topgolf is seeking an Assistant Facilities Manager in Schaumburg, IL to assist the Facilities Manager in running all maintenance operations for the venue. You will oversee repair and replacement of equipment, game systems, and entertainment technology, while maintaining safety and regulatory standards.

Key duties include supervising the Facilities team, coordinating with Operations on priorities, and supporting hiring, scheduling, and onboarding.

Qualifications

• Drives maintenance results and meets high standards.
• Ensures accountability for quality and safety.
• Customer-focused with guest experience in mind.

Responsibilities

• Support the Facilities Manager in the day-to-day operation of the Maintenance Department.
• Monitor the operation and proper use of all equipment and systems throughout the venue.
• Assist in hiring, scheduling, and onboarding of Facilities team members.
• Manage budgets and interact with vendors to ensure cost-effective procurement.

Skills

Facilities management

Team leadership

Maintenance operations

Budget management

Safety compliance

Tools

CMMS

Vendor mgmt tools

Job description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages , events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Are you the kind of technician and team member who takes ownership without being asked? Do you notice what needs attention before it becomes a problem, and do you follow through until it is truly resolved?

THE ROLE

The Assistant Facilities Manager supports the Manager in leading all maintenance operations at the venue. This role is responsible for the repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and the upkeep of all hardware, machinery, and systems associated with Topgolf's hospitality operation.

WHAT YOU WILL DO

Support Facilities Operations

• Support the Facilities Manager in the day-to-day operation of the Maintenance Department
• Monitor the operation and proper use of all equipment and systems throughout the venue
• Monitor the use and inventory of spare parts, maintenance supplies, and equipment
• Collaborate with the Operations team on building and grounds maintenance priorities

Lead and Develop the Team

• Coach, develop, and drive engagement with Facilities Team members and Porters
• Ensure all team members are adequately trained, properly equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely , quality completion
• Support hiring, scheduling, and onboarding of Facilities team members

Manage Costs and Compliance

• Control department budgets and spending within established guidelines
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Maintain a clean driving record and manage equipment and supply vendors responsibly

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or Team members
• Ensure facilities standards consistently support the overall guest experience
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage , and Caring

CORE COMP E TENCIES FOR SUCCESS

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the Facilities team to complete maintenance and repair work to a high standard and on time
• Maintains focus on venue condition goals even during high-demand or short-staffed periods
• Fosters a sense of urgency in the team for resolving issues before they impact the guest experience
• Shows determination in the face of complex repairs, equipment failures, or competing priorities

Ensures Accountability | Holding self and others accountable to meet commitments.

• Monitors maintenance task completion and holds Team members accountable for quality and standards
• Accepts responsibility for department performance and acts when results slip
• Ensures full compliance with safety, health, and regulatory requirements always
• Follows through on commitments to the Facilities Manager, Operations team, and vendors

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

• Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience
• Ensures maintenance issues are resolved before they affect guests or the overall venue experience
• Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue
• Aligns Facilities operations and daily priorities to support outstanding guest experiences

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
• Aligns Facilities priorities and daily work plans with the needs of the broader Operations team
• Balances preventive maintenance tasks with reactive repair demands in a high-volume environment

Salary:

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