Assistant F&B Manager

Virgin Hotels Dallas; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Virgin Hotels Dallas is seeking a passionate food and beverage manager to lead a dynamic team and positively influence guest experiences. This mid-senior level role involves effective communication, leadership, and operational management in a vibrant hospitality environment. Join a team that values humor, creativity, and high-quality service while delivering exceptional dining experiences.

Qualifications

• 1-2 years’ experience in a full-service restaurant or lounge, hotel supervisory or management role.
• TIPS certification and Food Handlers Cards mandatory.
• Fluent English communication skills, both verbal and written.

Responsibilities

• Monitor and distribute information from supervisors and teams, ensuring clear communication.
• Be present on the floor for guest interactions, handling issues and requests.
• Manage daily scheduling and operational tasks to ensure compliance with Virgin standards.

Skills

Communication

Leadership

Conflict resolution

Creative problem solving

Relationship-building

Education

Associate or Bachelor’s degree

Job description

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Who We Are
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your Mission
Should you choose to accept it…
The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals.
Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service, directly impacting the guest and staff experience.
At Virgin Hotels, nothing is ever "usual". You must be willing to roll up your sleeves, have fun, and bring creative ideas. We value a quirky sense of humor, an entrepreneurial spirit, and a team that’s always ready to join in the fun!

The Nitty-Gritty
What exactly you will be doing…
Responsibilities
In helping you understand your role in working for a progressive, environment-conscious, world-class organization, here are your essential responsibilities. This list is not exhaustive, and you may be asked to perform other tasks to provide an "out of this world" customer service experience:

• Communication: Monitor and distribute information from supervisors, hotel, and culinary teams. Manage communication between guests and all involved areas, including special requests, needs, issues, and recovery opportunities. Clearly communicate expectations each shift.
• Guest Interaction: Be present on the floor to stay informed about guest experiences. Detail and confirm guest profiles, handle issues confidently, and actively participate in solutions.
• Leadership: Keep your team energized, focused, and on track. Maintain high standards and clear, concise communication to ensure a positive guest experience.
• Operational Tasks: Manage daily scheduling, staffing, revenue-driving activities, opening/closing duties, grooming standards, and adherence to Virgin standards and protocols.
• Training: Assist in onboarding, deliver consistent training, conduct regular check-ins, and ensure new team members are equipped and trained properly.

Qualities We Value
If you can perform the following, you might be a great fit:

• Excellent team player with strong relationship-building skills
• Ability to resolve conflicts swiftly
• Strong communication and presentation skills
• Creative problem solver with a fresh approach
• Proactive, enthusiastic, and motivating
• Leadership aligned with Virgin Hotels’ core values: fun, innovative, personable, and committed to high-quality service

Must-Have Background

• Legal right to work in the USA
• TIPS certification and Food Handlers Cards
• Compliance with safety, health, and liquor laws
• Associate or Bachelor’s degree preferred
• 1-2 years’ experience in a full-service restaurant or lounge, hotel supervisory or management role; banquet experience a plus
• Fluent English communication skills, both verbal and written
• Proficient in computer skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality