Assistant F&B Manager

Socket.dev; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Quin House in Boston, MA is seeking an Assistant Food & Beverage Manager to lead three full-service restaurants, ensuring exceptional dining experiences and member satisfaction. You will guide service standards, control costs, and steward staff performance through training and coaching.

Role requires 3–5 years hotel/restaurant experience, startup openings preferred, strong financial acumen, and outstanding communication.

Qualifications

• 3–5 years progressive hotel/restaurant experience.
• Startup/opening hotel/restaurant experience preferred.
• Service oriented with professional presentation skills.
• Maintain high standards of appearance and grooming.
• Experience managing and developing teams.
• Results-driven leadership with vision and execution.
• Strong team player with accountability for the team’s work.
• Excellent oral and written communication skills.
• Detail oriented with strong prioritization and time management.
• Knowledge of health, safety and employment regulations.
• Comfort with Word, PowerPoint and Excel.

Responsibilities

• Provide leadership and instill a culture based on respect and growth.
• Lead planning, organizing, training and staff leadership for sales, costs and satisfaction.
• Implement F&B strategy aligned with policies and goals.
• Develop and manage annual budget, marketing plans and objectives.
• Monitor financial performance and club profitability.
• Drive F&B marketing and club programming initiatives.
• Hire, train, coach and conduct performance reviews.
• Manage payroll, reports, forecasts, inventory and restaurant budget.
• Ensure guest service standards and timely guest satisfaction.
• Oversee purchasing and inventory; adjust to demand.
• Support staff development and ensure policy compliance.
• Handle member feedback and resolve issues promptly.

Skills

Leadership

Team development

Communication skills

Customer service

Financial acumen

Training & development

Time management

Project management

Education

High School Diploma or equivalent

Tools

Word

PowerPoint

Excel

Job description

The 'Quin House is a multi award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

Primary Responsibilities

Assist in providing direction and leadership for the property's three full-service restaurants. The Assistant Food & Beverage Manager is responsible for assisting restaurant leadership in leading their teams and in achieving their operational and financial goals, managing the performance, maintaining the facilities in accordance with The ‘Quin House service standards, and ensuring high member satisfaction and an exceptional dining experience.

ABOUT THIS ROLE

• Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
• Manage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage and rooms quality, cleanliness and sanitation
• Implement overall food & beverage the strategy that aligns with organizational policies and goals
• Develop and recommend the annual budget, marketing plans and objectives and manages within those approved plans
• Monitor and analyze cost center financial performance and contribution to club’s profitability
• Implement and maintain F&B marketing and other marketing activities and club programming initiatives
• Hire, train, empower, coach and counsel, performance and salary reviews
• Manage payroll, reports, forecasts, inventory and budget for the restaurant
• Implement procedures to increase member and employee satisfaction
• Understand all policies, procedures, standards, specifications, guidelines and training programs for The ‘Quin House
• Assume 100% responsibility for the quality of services provided
• Perform purchasing and inventory responsibilities on a daily/weekly basis
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop the staff in all areas of managerial and professional development
• Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
• Assist in creating a dynamic menu for all outlets that evolves and changes on a regular basis
• Investigate and resolve member complaints regarding food quality and service
• Assume additional tasks assigned to you by your direct supervisor or any manager of The ‘Quin House that are reasonable requests

WHO WE ARE LOOKING FOR

• At least 3-5 years of progressive experience in a hotel or restaurant experience.
• Startup/opening of hotels and restaurants experience preferred
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• Experience managing and developing teams
• Results-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the details
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Excellent oral and written communication skills
• Detail oriented, excellent prioritization, time management, organizational and follow up skills
• Demonstrated ability for process excellence and project management
• Experience implementing new F&B concepts preferred
• Good financial acumen
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• Comfortable with WORD, PowerPoint and Excel
• High School Diploma or equivalent