Assistant Executive Housekeeper – Luxury Resort Leader

MGM Resorts International; Las Vegas (NV); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health & Income Protection

Free meals in employee dining room

Free parking on/off-shift

Wellness incentive programs

Discounts on MGM properties

Job summary

MGM Resorts International is seeking an Assistant Executive Housekeeper for ARIA in Las Vegas. In this leadership role, you will oversee housekeeping operations, inspire teams, and ensure guest rooms and public spaces meet world-class standards.

You will drive operational excellence, maintain cleanliness and presentation, and promote a service-driven culture of teamwork. The ideal candidate will have at least 2 years of relevant experience in a luxury resort, prior supervisory experience, and

Qualifications

• Two (2) years of prior relevant experience, preferably in Housekeeping or EVS.
• Previous supervisory or leadership experience in a luxury resort environment preferred.
• Experience leading union team members and working within a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills; bilingual highly preferred.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Respond to guest concerns in a professional and timely manner, ensuring positive resolution.
• Manage departmental performance, budgets, staffing levels, and accountability processes to meet short- and long-term business objectives.
• Lead all Housekeeping Human Resources functions, including hiring, training, coaching, recognition, performance management, discipline, succession planning, and compliance with company policies, legal requirements, and collective bargaining agreements.
• Mentor, coach, and develop Housekeeping Floor Managers to support performance and advancement opportunities.
• Conduct daily room inspections to ensure Housekeeping Floor Managers and Guest Room Attendants meet quality assurance and sanitation standards.
• Partner with Scheduling Attendants to ensure bidding processes are completed in accordance with policies, procedures, and timelines.
• Represent management in unemployment hearings, union grievances, arbitrations, and other meetings as needed.

Job description

MGM Resorts International is seeking an Assistant Executive Housekeeper for ARIA in Las Vegas. In this leadership role, you will oversee housekeeping operations, inspire teams, and ensure guest rooms and public spaces meet world-class standards.

You will drive operational excellence, maintain cleanliness and presentation, and promote a service-driven culture of teamwork. The ideal candidate will have at least 2 years of relevant experience in a luxury resort, prior supervisory experience, and