Assistant Executive Housekeeper: Elevate Guest Satisfaction

The Westin DFW Airport; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Westin DFW Airport in Irving, TX seeks an Assistant Executive Housekeeper to maintain high cleanliness and safety standards across the hotel, aligning with brand and EarthView sustainability guidelines.

You will lead and train housekeeping staff, schedule shifts, inspect rooms and public areas, address guest inquiries, and uphold guest service scores. This role provides a clear path toward Executive Housekeeper and higher leadership, emphasizing teamwork and operational excellence.

Qualifications

• High School diploma or equivalent preferred.
• Two years housekeeping supervisor experience required.
• Ability to work holidays and weekends as needed.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries about hotel policies and resolve guest concerns and complaints.
• Observe and monitor staff performance to ensure efficient operations and policy adherence.
• Prepare schedules based on occupancy and assign duties and shifts, or notify vendors for staffing needs.
• Submit periodic inventory orders and manage supplies to ensure timely purchases.
• Communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the department and hotel operations.
• Follow EarthView sustainability guidelines and related practices.
• Practice safe work habits and participate in safety programs as directed.

Skills

Staff supervision

Training & coaching

Guest service standards

Job description

The Westin DFW Airport in Irving, TX seeks an Assistant Executive Housekeeper to maintain high cleanliness and safety standards across the hotel, aligning with brand and EarthView sustainability guidelines.

You will lead and train housekeeping staff, schedule shifts, inspect rooms and public areas, address guest inquiries, and uphold guest service scores. This role provides a clear path toward Executive Housekeeper and higher leadership, emphasizing teamwork and operational excellence.