Assistant Executive Housekeeper

Global Ambassador Hotel; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings with company match

Paid time off

Competitive rates

Job summary

The Global Ambassador in Phoenix is seeking an experienced Housekeeping Manager to lead a luxury team and uphold Forbes Five-Star standards.

You will oversee room attendants, supervisors, and laundry operations, train staff, and coordinate with other departments to ensure guest satisfaction and smooth operations.

We offer competitive benefits and a clear path for career growth within a growing hospitality brand.

Qualifications

• Experience leading a housekeeping team in a luxury setting.
• Familiarity with Forbes Five-Star service standards is preferred.
• Excellent communication and meticulous attention to detail.

Responsibilities

• Oversee housekeeping operations including room attendants, housemen, supervisors, inspectors, and laundry.
• Deliver a tailored guest experience with a hospitality mindset from arrival to departure.
• Train, motivate, and schedule the housekeeping team to maximize productivity and guest satisfaction.
• Ensure a consistently high level of cleaning standards and Forbes Five-Star adherence.
• Inspect guest rooms and public areas; audit staff and provide feedback.
• Coordinate with other departments for smooth hotel operations.
• Foster a positive, service-driven culture aligned with Forbes Five-Star standards.
• Assist in compiling weekly schedules based on occupancy and labor needs.
• Monitor linen, inventory, and supplies; assist with budgeting and procurement.
• Coach Supervisors/Inspectors through regular one-on-ones to meet department goals.
• Ensure regular deep cleaning in rooms and public areas in partnership with other departments.

Skills

Leadership experience

Forbes Five-Star familiarity

Communication skills

Attention to detail

Tools

Opera PMS / Alice Housekeeping

Job description

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences
• Work with a dedicated team committed to redefining hospitality in Phoenix
• Opportunities for career growth within an expanding, forward-thinking hospitality brand

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You'll Do

• Assist in the oversight of all housekeeping operations including room attendants, housemen, supervisors, inspectors, office coordinator, laundry, and public areas
• Deliver a tailored guest experience with a hospitality every time mindset from arrival to departure
• Train, motivate, and schedule the housekeeping team according to sequence of service to ensure maximum productivity, employee morale, and guest satisfaction
• Ensure a consistently high level of cleaning standards are met throughout the hotel and adhere to Forbes Five Star standards
• Inspect guest rooms and public areas regularly to ensure standards and quality are met and maintained. Audit room attendants, Supervisors, and inspectors and provide regular feedback accordingly
• Work with other departments to ensure smooth and efficient hotel operations
• Foster a positive, service-driven culture that aligns with Forbes Five-Star standards
• Assist in compiling the weekly schedule based on occupancy, business need, and adhering to Labor Standards
• Assist in tracking room inspections completed by Supervisors and Inspectors, holding the team accountable accordingly. Address trends with the team, both individually and during pre-shift opportunities
• Assist in monitoring Inventory for Guest Supplies, Operating Supplies, Laundry Supplies and ordering while adhering to monthly budget and business needs
• Assist with conducting monthly linen Inventory, records data accordingly
• Assist in coaching Supervisors/Inspectors with regular one-on-ones to ensure department goals and objectives are regularly met
• Assist in ensuring deep cleaning is regularly scheduled in rooms and public areas in partnership with other departments to maintain the quality of the guest experience

Qualifications

• 3+ years housekeeping leadership experience, preferably at a luxury hotel property
• Familiarity/Experience with Forbes Five-Star standards preferred
• Familiarity with Opera PMS/Alice Housekeeping Management Software a plus
• Have a solid understanding of housekeeping and laundry supplies and pars
• Professional, yet comfortable with candid & open to and acting upon feedback – all with the guest and employee experience top of mind
• Exceptional communication skills with a keen eye for detail

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.