Assistant Executive Housekeeper

Author & Edit Hospitality; Phoenix (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive rates

Medical benefits

Retirement savings with company match

Paid time off

Career growth opportunities

Job summary

The Global Ambassador in Phoenix invites a skilled housekeeping leader to join its luxury team. You will oversee room attendants, supervisors, inspectors, and housekeeping operations to uphold Forbes Five-Star standards while delivering world-class guest experiences.

Join a property recognized by MICHELIN and Esquire with opportunities for growth within a forward-thinking brand. The role emphasizes training, scheduling, and maintaining high cleanliness, safety, and service excellence across the

Qualifications

• 3+ years of housekeeping leadership experience, preferably at a luxury hotel.
• Familiarity with Forbes Five‑Star standards is preferred.
• Experience with Opera PMS or Alice Housekeeping Management Software is a plus.
• Strong communication, attention to detail, and guest service orientation.

Responsibilities

• Oversee housekeeping operations including attendants, supervisors, inspectors, and laundry.
• Deliver a tailored guest experience with a hospitality-first mindset from arrival to departure.
• Train, motivate, and schedule the housekeeping team for productivity and morale.
• Maintain Forbes Five-Star cleaning standards throughout the property.
• Inspect guest rooms and public areas and provide feedback to staff.
• Collaborate with other departments to ensure smooth hotel operations.
• Support weekly scheduling based on occupancy and budget.

Skills

Leadership

Forbes Five-Star

Attention to detail

Communication

Staff training

Tools

Opera PMS

Alice Housekeeping

Job description

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 25 hours per week‑including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences
• Work with a dedicated team committed to redefining hospitality in Phoenix
• Opportunities for career growth within an expanding, forward‑thinking hospitality brand

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141‑room hotel brings together inspired design, world‑class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Assist in the oversight of all housekeeping operations including room attendants, housemen, supervisors, inspectors, office coordinator, laundry, and public areas
• Deliver a tailored guest experience with a hospitality every time mindset from arrival to departure
• Train, motivate, and schedule the housekeeping team according to sequence of service to ensure maximum productivity, employee morale, and guest satisfaction
• Ensure a consistently high level of cleaning standards are met throughout the hotel and adhere to Forbes Five Star standards
• Inspect guest rooms and public areas regularly to ensure standards and quality are met and maintained. Audit room attendants, Supervisors, and inspectors and provide regular feedback accordingly
• Work with other departments to ensure smooth and efficient hotel operations
• Foster a positive, service‑driven culture that aligns with Forbes Five‑Star standards
• Assist in compiling the weekly schedule based on occupancy, business need, and adhering to Labor Standards
• Assist in tracking room inspections completed by Supervisors and Inspectors, holding the team accountable accordingly. Address trends with the team, both individually and during pre‑shift opportunities
• Assist in monitoring Inventory for Guest Supplies, Operating Supplies, Laundry Supplies and ordering while adhering to monthly budget and business needs
• Assist with conducting monthly linen Inventory, records data accordingly
• Assist in coaching Supervisors/Inspectors with regular one‑on‑ones to ensure department goals and objectives are regularly met
• Assist in ensuring deep cleaning is regularly scheduled in rooms and public areas in partnership with other departments to maintain the quality of the guest experience

Qualifications

• 3+ years housekeeping leadership experience, preferably at a luxury hotel property
• Familiarity/Experience with Forbes Five‑Star standards preferred
• Familiarity with Opera PMS/Alice Housekeeping Management Software a plus
• Have a solid understanding of housekeeping and laundry supplies and pars
• Professional, yet comfortable with candid & open to and acting upon feedback – all with the guest and employee experience top of mind
• Exceptional communication skills with a keen eye for detail

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.