Event Staff HEB Center

Tier1usa; Cedar Park (TX); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Uniform provided

Paid training

PayActiv wage access

Health coaching & EAP

Job summary

LAZ Parking Texas, LLC is hiring Event Staff for the HEB Center in Cedar Park. You will greet guests, collect parking fees, issue tickets, and help manage traffic during events, from concerts to sports. This role requires the ability to stand outside for extended periods and work in varying weather.

Paid training is provided, uniforms are supplied, and PayActiv offers on‑demand wage access. A team‑oriented environment, equal opportunity employer status, and safe, professional service are

Qualifications

• 2+ years in a customer service role – preferred.
• Experience handling cash, monetary transactions – preferred.
• Outdoor/extreme weather work experience – preferred.

Responsibilities

• Greet customers with courtesy and provide great service.
• Collect parking fees and give correct change.
• Distribute tickets and manage traffic flow during events.
• Answer questions about parking and event details politely.
• Follow safety standards and dress code; work outdoors in any weather.
• Communicate with managers and supervisors; prepare and reconcile reports.

Skills

Communication

Customer service

Stand for long periods

English proficiency

Teamwork

Urgency & timeliness

Improve processes

Independent work

Job description

Event Staff HEB Center LAZ Parking Texas, LLC

Address Cedar Park, TX

Compensation $14.00/hour

Job Type Customer service plus operations

Immediately Hiring Event Staff

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

Why LAZ Parking?

• Pay Rate: $14/hr
• Team Atmosphere
• Pay Activ –On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources: One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): You and eligible members of your household have 24/7 access to confidential counseling.

The Spirit of the Position

Event Staff members are the frontline personnel responsible for greeting, engaging and interacting with all customers attending events at the HEB Center. The Event staff position will require cash handling, making correct change, issuing paystubs, etc. during events (sporting events, music concerts, political speakers, graduations, circus’, group gatherings).

Principal Job Duties

• Meet and greet each customer with courtesy and great customer service.
• Collect the parking fees and provide correct change.
• Understand and know how to handle the different types of parking i.e. tenants, visitors, employees, administration, etc.
• Understand the surroundings and event details in order to answer questions.
• Accurately distribute tickets (proof of purchase) to each customer.
• Expedite the traffic flow in a timely fashion.
• Adhere to dress code – Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3‑6 hours).
• Follow all safety standards.
• Communicate with management, supervisors and traffic directors.
• Prepare and reconcile reports.
• Answer customer service questions concerning parking and the answers general customer inquiries in a courteous, professional and effective manner and refer questions to the supervisor when applicable.
• Determine traffic flow in times of equipment failure or during periods of construction.
• Will be expected to take direction from Managers, Supervisors and emergency responders during emergencies.
• Additional duties as assigned: lead flagger.
• Making sure breaks are being properly distributed when Manager is not present.
• When working in the morning, distributing walkie‑talkies, vests, hand warmers.
• When closing, picking up all walkie‑talkies, vests, and picking up cones.
• Communicating with manager before making any decisions.
• Making all employees are doing what they are expected.

Experience

• 2+ years in a customer service role – preferred.
• Experience handling cash, conducting monetary transactions – preferred.
• Previous experience working in outdoor/extreme weather conditions – preferred.

Skills

• Ability to communicate professionally and effectively.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Must be able to work standing‑up/on‑feet for extended periods of time.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non‑Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used to limit or exclude any applicant’s consideration for employment on such grounds.

This Employer participates in E‑Verify.