Assistant Event Staffing Manager

PRO EM; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

PRO EM in Phoenix, AZ is seeking an Assistant Event Staffing Manager to join our in-office team. You will report to the Event Staffing Manager and oversee scheduling, staffing, and day-to-day staffing operations to ensure requests are filled accurately and on time.

This role involves partnering with Human Resources on disciplinary documentation, coaching and counseling, and sharing weekend on-call responsibilities to maintain coverage.

Qualifications

• Must be organized, detail orientated, with strong communication and interpersonal skills.
• Proficient in all Microsoft Office programs.
• Able to work independently and contribute to a team.
• Capable of handling multiple tasks with attention to detail under pressure.
• Available to participate in weekend on-call rotation.

Responsibilities

• Manage scheduling and staffing to ensure all staffing requests are filled accurately and on time.
• Oversee in office resource and day-to-day staffing operations.
• Act as the main contact for Event Resources when the Event Resources Manager is out.
• Work with Human Resources on disciplinary documentation, coaching, and counseling.
• Alternate weekend call support with the Event Staffing Manager to ensure weekend coverage.
• Monitor staffing levels across events and address gaps proactively.
• Manage costs and staffing levels across events.
• Resolve staffing conflicts and escalate issues as needed.
• Communicate scheduling changes and staffing updates to internal teams promptly.
• Support the Event Resources Manager with team oversight and daily operations.
• Perform other duties as assigned.

Skills

Microsoft Office

Organization

Attention to detail

Communication

Interpersonal skills

Independent work

Team player

Conflict resolution

Problem solving

Proactive

Job description

Job Summary:

The position of Assistant Event Staffing Manager reports to the Event Staffing Manager. This is an in-office role responsible for managing scheduling and staffing, overseeing internal teams to ensure staffing requests are filled, and serving as the main point of contact for Event Resources when the Event Staffing Manager is out of office. This role works closely with Human Resources on disciplinary documentation and coaching and counseling, and shares weekend on call responsibilities with the Event Staffing Manager to ensure manager coverage is available as needed.

Responsibilities

• Manage scheduling and staffing to ensure all staffing requests are filled accurately and on time
• Serve as an in office resource overseeing internal teams and day-to-day staffing operations
• Act as the main point of contact for Event Resources when the Event Resources Manager is out of office
• Work side by side with Human Resources to draft and prepare disciplinary actions, coaching, and counseling documentation
• Alternate weekend call support with the Event Staffing Manager to ensure a manager is available to support weekends as needed
• Monitor staffing levels across scheduled events and address gaps proactively
• Work with groups and manage costs to ensure proper staffing levels are maintained
• Assist in resolving staffing conflicts and elevate issues as needed
• Communicate scheduling changes and staffing updates to internal teams in a timely manner
• Support the Event Resources Manager with team oversight and daily operational needs
• Perform other duties as assigned

Requirements

• Must be organized, detail orientated, possess strong communication skills, and have excellent interpersonal skills
• Must have working knowledge of all Microsoft Office programs
• Ability to work independently and contribute to a team environment
• Ability to manage and complete multiple assignments at the same time with great attention to detail and a positive attitude
• Ability to manage conflicts and drive resolutions
• Strong problem-solving skills with the ability to think quickly and make sound decisions under pressure.
• Must be strong people focused on this role by liaising with staff, employees, and Human Resources
• Experience with employee relations, disciplinary documentation, or coaching and counseling preferred
• Must be available to participate in a weekend on call rotation as needed
• Experience of working in a busy, high-pressure environment
• Excellent oral and written communication skills
• Proactive and show initiative

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.