Assistant District Manager

Jackson Hewitt Tax Service Inc.; Pontotoc (MS); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Opportunity for advancement

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Assistant District Manager to oversee multiple store locations and lead the district with a focus on revenue, profitability, and client service.

The role covers recruiting, training, and performance management, working with the District Manager, and ensuring standards across sites. The position runs Sept 1, 2026 through Apr 25, 2027, with potential year-round opportunities.

Qualifications

• Associate degree or equivalent business experience.
• 2 years management or supervisory experience.
• Entrepreneurial spirit to drive results.
• Tax knowledge preferred.
• Strong communication and client service skills.
• Must have reliable transportation and a valid driver’s license.
• Proficiency with Word and Excel and basic software tools.
• Ability to lead in a fast-paced seasonal environment.

Responsibilities

• Lead multi-unit retail locations in the district in partnership with the District Manager.
• Oversee recruiting, interviewing, and onboarding of seasonal staff.
• Monitor performance, address issues with HR for training and development.
• Ensure locations meet company standards for setup, buildouts, tech, and facilities.
• Build business by retaining clients and attracting new ones.
• Resolve client questions or complaints about policies and procedures.
• Guide employees in handling problems and escalated issues.
• Track P&L, productivity, and district goals across stores.

Skills

Leadership

Tax knowledge

Communication skills

Client service

Reliability/transportation

Adaptability

Education

Associate degree or equivalent business experience

Tools

Word

Excel

Email/Browser tools

Job description

Benefits

• Training & development
• Bonus based on performance
• Employee discounts
• Opportunity for advancement

Seasonal Assistant District Manager (ADM)

The Seasonal Assistant District Manager (ADM) is responsible to help the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately six (6) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

This is a full-time seasonal role with a start date of September 01, 2026, or earlier, and an anticipated end date of April 25, 2027. Possibly leading to year around.

What You’ll Do Here

Major responsibilities of the position are listed below. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills You’ll Bring For Success

• Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred but not required.
• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Entrepreneurial spirit that inspires out of the box thinking to impact business results.
• Tax knowledge preferred.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver’s license in good standing.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, online time-tracking, Word, and Excel preferred.
• Knowledge in accounting or tax preparation software is preferred.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure, in a fast-paced working environment.

Compensation: $35,516.00 - $40,000.00 per year

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes