Assistant Director - Survivor Services

Firefly Children and Family Alliance; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Student Loan Repayment

Tuition Reimbursement

Health Insurance

PTO and paid holidays

Disability Insurance

Life Insurance

Job summary

Firefly Children and Family Alliance in Indianapolis seeks an Assistant Director to lead the Survivor Services team, providing program leadership and oversight to achieve positive client outcomes and financial performance.

The role focuses on trauma-informed, survivor-centered service delivery, staff supervision, and collaboration with community partners to enhance services for vulnerable families in Indiana.

Qualifications

• Bachelor's degree in social work or related field with 5 years of experience.
• Clear, effective communications skills.
• Expert knowledge of the Microsoft Office Suite.
• Strong confidentiality practices and cultural competency.
• Ability to respond to diverse populations with sensitivity.

Responsibilities

• Lead the Survivor Services team by implementing operating plans, goals, and measurements.
• Oversee staff; supervise, train, and develop program staff.
• Monitor program performance and submit timely reports.
• Coordinate with agency programs and maintain partnerships.
• Maintain client records, schedules, and mileage documentation.
• Support crisis line rotations and community education initiatives.

Skills

Communication skills

Microsoft Office

Crisis management

Team leadership

Education

Bachelor's degree in social work or related field

Job description

Introduction

Firefly Children & Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Overview

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children & Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults from day one.

Firefly Children & Family Alliance is seeking an Assistant Director in Indianapolis, Indiana. This position will support our Survivor Services team is critical for providing program leadership and oversight to produce positive client outcomes and desired fiscal performance.

Our Benefits:

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Responsibilities

Team leadership (70%)

• Work with the Survivor Services leadership team to implement operating plans for the department, including goals, objectives, and measurements of results.
• Contribute to the development of these plans, goals, objectives, and measurement. Organize work and personnel to best accomplish objectives and meet program commitments. Delegate his/her own responsibilities and duties to program staff as appropriate and necessary to assure optimum function.
• Monitor program performance toward goals. Create and submit performance reports on time. Utilize data in management of programs.
• Provide direct supervision and direction to Survivor Services staff
• Conduct, or cause to be conducted, orientation and staff development programs for assigned staff.
• Monitor performance of assigned staff. Verify attendance. Review statistical reports. Act on staff requests for time off. Arrange for coverage for absent staff members.
• Evaluate all assigned employees and recommend personnel actions.
• Assign cases and other duties to program staff.
• Participate and take leadership role in quality improvement activities of the agency.
• Coordinate the work of the program with other programs in the agency.
• Inform the Survivor Services Senior Director and others as appropriate of the activities, problems, needs, and opportunities of the program. Recommend new policies and/or changes in current policies and programs to better serve the needs of clients and the community. Develop plans and recommend actions to meet identified needs.
• Maintain an active interest in the professional field and stimulate similar interest among program staff.
• Assist with development and maintenance of program partnerships.
• Carry out all duties within the framework of agency policy, professional ethics, and management direction.

Survivor-Centered Support (15%)

• Promote a trauma-informed, survivor-centered approach to survivor services.
• Provide information and referrals to individuals seeking services.
• Maintain confidentiality and uphold ethical standards in interactions with survivors and community members.
• Collaborate with and support program staff to ensure consistent messaging and service coordination.
• Participate in rotation of Survivor Services crisis line and hospital response shifts.
• Apply appropriate crisis intervention and de-escalation techniques as required.
• Provide community education presentation and/or support groups on topics related to domestic violence, sexual assault, human trafficking, and stalking, as needed.

Indirect Advocacy Service (10%)

• Develop a network of contacts and resources to use with clients.
• Support outreach to local organizations and communities to increase visibility of survivor services.
• Support development of presentations, awareness programming, and support group topics.
• Develop knowledge on topics related to survivor services.
• Represent agency at community events or meetings to promote survivor services and advocate on behalf of survivors.
• Support program volunteers.

Reporting (5%)

• Maintain accurate, complete, and timely case records of client contacts and referrals.
• Assist in keeping community referrals and resources information updated.
• Maintain timely, accurate, and complete documentation of work hours and schedule per agency standards.
• Maintain timely, accurate, and complete documentation of mileage and expenses per agency standards.

Requirements

• A Bachelor's degree in social work or directly related to human services field and 5 years of experience.
• Must be at least 21 years of age.
• A valid driver's license and proof of insurance.
• First aid and CPR required, but can be obtained upon hire.
• Expert technology skills with mastery of entire Microsoft Suite including Internet and email.
• Clear, effective communications skills.
• Knowledge of and adherence to current confidentiality practices.
• Appreciation for and ability to respond to cultural differences.

Working Conditions:

• Office environment.
• Heavy Exposure to PC and phones.
• Weekly, monthly and annual deadlines.
• On-call responsibilities.
• Potential for weekly local travel.