Assistant Director - Survivor Services

Firefly Children & Family Alliance; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance

Job summary

Firefly Children & Family Alliance in Indianapolis, IN seeks an Assistant Director to lead Survivor Services, guiding program plans and ensuring client outcomes and fiscal performance. The role oversees staff, conducts orientation, and supports data-driven reporting.

You will manage teams, advance trauma-informed, survivor-centered practices, and foster collaborations with local partners, ensuring confidentiality and ethical standards across services.

Qualifications

• Bachelor's degree in social work or a directly related field.
• Must be at least 21 years of age.
• Strong communication and confidentiality practices.
• Proficiency with Microsoft Office Suite and internet tools.

Responsibilities

• Lead the Survivor Services team with program leadership and oversight.
• Develop and monitor operating plans with clear goals and measurements.
• Supervise Survivor Services staff and provide staff development.
• Coordinate with other agency programs to align services.
• Support quality improvement initiatives and policy development.
• Represent the program in community outreach and partnerships.

Skills

Communication skills

Cultural sensitivity

Confidentiality practices

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office Suite

Internet & Email

Job description

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults from day one.

Firefly Children & Family Alliance is seeking an Assistant Director in Indianapolis, Indiana. This position will support our Survivor Services team is critical for providing program leadership and oversight to produce positive client outcomes and desired fiscal performance.

You Will:

• Work with the Survivor Services leadership team to implement operating plans for the department, including goals, objectives, and measurements of results.
• Contribute to the development of these plans, goals, objectives, and measurement. Organize work and personnel to best accomplish objectives and meet program commitments. Delegate his/her own responsibilities and duties to program staff as appropriate and necessary to assure optimum function.
• Monitorprogramperformancetowardgoals.Createandsubmitperformancereports on time. Utilize data in management of programs.
• Provide direct supervision and direction to Survivor Services staff
• Conduct, or cause to be conducted, orientation and staff development programs for assigned staff.
• Monitorperformanceofassignedstaff.Verifyattendance.Reviewstatisticalreports.Act on staff requests for time off. Arrange for coverage for absent staff members.
• Assign cases and other duties to program staff.
• Participate and take leadership role in quality improvement activities of the agency.
• Coordinatetheworkoftheprogramwithotherprogramsinthe agency.
• Inform the Survivor Services Senior Director and others as appropriate of the activities, problems, needs, and opportunities of the program. Recommend new policies and/or changes in current policies and programs to better serve the needs of clients and the community. Develop plans and recommend actions to meet identified needs.
• Maintain an active interest in the professional field and stimulate similar interest among program staff.
• Assist with development and maintenance of program partnerships.
• Carryoutalldutieswithintheframeworkofagencypolicy,professionalethics, and management direction.

Survivor-Centered Support (15%)

• Promote a trauma-informed, survivor-centered approach to survivor services.
• Provide information and referrals to individuals seeking services.
• Maintain confidentiality and uphold ethical standards in interactions with survivors and community members.
• Collaborate with and support program staff to ensure consistent messaging and service coordination.
• Participate in rotation of Survivor Services crisis line and hospital response shifts.
• Provide community education presentation and/or support groups on topics related to domestic violence, sexual assault, human trafficking, and stalking, as needed.

IndirectAdvocacyService (1 0%)

• Developanetworkofcontactsandresourcestousewith clients.
• Support outreach to local organizations and communities to increase visibility of survivor services.
• Support development of presentations, awareness programming, and support group topics.
• Developknowledgeontopicsrelatedtosurvivor services.
• Representagencyatcommunityeventsormeetingstopromotesurvivorservicesand advocate on behalf of survivors.

Reporting ( 5% )

• Assist in keeping community referrals and resources information updated.

You Have:

• A Bachelor's degree in social work or directly related to human services field and 5 years of experience
• Must be at least 21 years of age
• A valid driver's license and proof of insurance
• First aid and CPR required, but can be obtained upon hire
• Expert technology skills with mastery of entire Microsoft Suite including Internet and email
• Clear, effective communications skills
• Knowledge of and adherence to current confidentiality practices
• Appreciation for and ability to respond to cultural differences
• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Working Conditions:

• Heavy Exposure to PC and phones
• Weekly, monthly and annual deadlines
• On-call responsibilities
• Potential for weekly local travel

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.