Assistant Director, Student Success

Valencia College; Kissimmee (FL); Vor Ort; USD 57.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical and dental benefits

Paid time off and holidays

Educational and professional growth

Zusammenfassung

Valencia College is seeking an Assistant Director of Student Success at the Osceola Campus in Kissimmee, FL. The role leads a team of student success coaches, oversees daily operations, and advances student outcomes with on-site leadership across campus locations.

The ideal candidate has strong relationship-building skills, staff development experience, and the ability to manage performance while maintaining exceptional service for students and staff.

Qualifikationen

• Bachelor’s degree from a regionally accredited institution.
• Two years of experience in academic advising/coaching.
• Experience in a team lead capacity or leading others.
• Ability to lead, supervise, and develop staff.
• Knowledge of college career and academic programs.
• Strong communication and group facilitation skills.
• Proficient in Word, Excel, and PowerPoint.

Aufgaben

• Co-lead strategies to improve student experience, persistence, retention, and graduation.
• Hire, supervise, and evaluate student success coaches.
• Coordinate standard operating procedures for consistent coaching services.
• Analyze data and produce reports to inform decisions.
• Develop onboarding programs and manage training schedules.
• Liaise with academic departments and stakeholders.

Kenntnisse

Staff leadership

Academic coaching

Academic advising

Effective communication

Project management

Collaboration

Ausbildung

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Jobbeschreibung

Please see Special Instructions for more details.

Join Our Team!

Valencia College is seeking a dedicated and mission-driven Assistant Director, Student Success at our Osceola Campus .

Note: The selected candidate is expected to be notified by late November or early December 2026. The anticipated start date for this position is January 11, 2027.

We seek a dynamic and student-centered leader who thrives in both strategic and operational environments. This position requires a highly engaged professional who can lead a diverse team across multiple campus locations, oversee daily operations, develop staff talent, and foster a culture of accountability while advancing student success initiatives. The ideal candidate combines strong relationship-building skills with the ability to make difficult decisions, manage performance effectively, and ensure exceptional service for students and employees alike.

This role goes beyond day-to-day management and requires a leader who understands the distinction between managing tasks and truly leading people. Success in this position includes mentoring and developing team members, fostering a culture of growth, and demonstrating a genuine commitment to staff development. The Assistant Director is expected to be an engaged and visible leader; fostering a culture of collaboration, professional growth, and continuous improvement; someone who is willing to roll up their sleeves, stay connected to the team’s work, and provide hands‑on support to ensure both staff and students are set up for success.

The key responsibilities for the role are:

• Support strategic initiatives that improve student engagement, persistence, graduation, and transfer readiness.
• Develop new student onboarding programs and activities while managing schedules to ensure training and coverage.
• Scheduling: Ensures that there is appropriate staff coverage to support a variety of service delivery models, such as group, one‑on‑one, and online coaching.

To learn more about this department, please click here .

Valencia’s Total Rewards package features:

• State Medical, dental benefits and paid life insurance premiums
• Paid time off – Annual leave, spring break, winter break, and other holidays.
• Educational and Professional development opportunities for you and your dependents and so much more.

Additional Information:

• This position will operate in a primarily on‑site environment.
• This position is not eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S.
• Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered.
• Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position.
• Selected candidates recommended for hire may be required to complete pre‑employment screenings as a condition of employment, which may include but is not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process.
  o HOLDERS OF DEGREES FROM OUTSIDE THE USA: Individuals who have completed college or university coursework at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. It is the applicant’s responsibility to have any foreign transcripts evaluated prior to submission through an authorized evaluation service such as World Education Services. For a list of acceptable evaluation services, please visit https://valenciacollege.edu/faculty/forms/credentials/international-credentials-synopsis.php .

About this Position

Position Number

Position Number SE1313

Position Title

Job Type

Job Type Staff

FT/PT

FT/PT Full-Time

Employee Class Description

Employee Class Description P1-Staff exempt

General Position Description

Under the leadership of the Director of Student Success, this position is responsible for training, managing, and evaluating the student success coaches on assigned campuses. Supports the development and implementation of departmental operational procedures. Partners with leadership in the design, implementation, and evaluation of coaching outcomes and systems.

Flexible Work Arrangement

Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on‑site, but may occasionally work remotely.

Grade

Grade 2032

Exemption Status

Exemption Status Exempt

Posting Number

Posting Number S4187P

Location(s)

Location(s) Kissimmee, FL 34744 -Osceola Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional evenings required to support events and other student engagement activities. This is anexempt position that may require working beyond a standard 40-hour workweek, including evenings and occasional weekends, based on departmental needs.

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $56,653 - $63,735

Essential Job Functions

Description of Job Function

1. Provides co‑leadership in developing strategies to improve students’ experience, persistence, retention, and graduation.

2. Hires and supervises assigned student success coaches. Guides, evaluates, and distributes work.

3. Collaborates with the Student Success Leadership Team to coordinate and implement standard operating procedures to ensure consistent and quality coaching services across the college.

4. Assesses staff use of technologies, coaching tools, and dashboards, as well as established metrics such as student engagement, student persistence, graduation, and transfer readiness. Trains and supports staff on use of technology and tools.

5. Ensures that there is appropriate staff coverage to support a variety of service delivery models, such as group, one‑on‑one, and online coaching.

6. Works with college‑wide student success coaches to ensure consistency of coaching practices, communication plans, and proactive strategies.

7. In partnership with the Director of Student Success, reviews survey results to ensure continuous improvement of coaching curriculum and student learning outcomes.

8. Analyzes data, produces reports and makes data-informed decisions that support coaching and college goals.

9. Develops new student onboarding programs and activities. Manages schedules to ensure training and coverage.

10. Serves as liaison to academic departments and other stakeholders. Participates in academic and student affairs meetings.

11. Participates in ongoing training and professional development to maintain knowledge on current program, career and occupational trends, as well as college policy and procedures.

12. Performs other related duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Required Field of Study

Other Required Qualifications

Two (2) years of progressively responsible experience in academic advising/coaching; experience in a team lead capacity or leading others.

Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study

Preferred Type of Experience

Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

1. Ability to lead, supervise, and develop assigned staff.

2. Knowledge of college career and academic programs.

3. Knowledge of strategies and methodologies related to academic coaching or advising and career advising.

4. Skill in the use of personal computers and related office software, including Microsoft Word, Excel, and Power Point.

5. Skill in effectively communicating, interpersonally, orally, in writing, and through group facilitation.

6. Ability to organize work, prioritize effectively, and manage multiple projects simultaneously.

7. Ability to research the educational policies and graduation requirements of any college or university.

8. Ability to collaborate with other college departments to resolve issues to full resolution.

Working Conditions

General Working Conditions

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects close up, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision‑making.
The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job specific working conditions

Job Specific Designation