Assistant Director - Registrar's Office

Gwinnett Technical College; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

Gwinnett Technical College is seeking an Assistant Director in the Registrar's Office to help manage daily operations, student records, and project initiatives. You will oversee staff, coordinate term processing, and ensure accurate transfer credit processing in collaboration with relevant offices.

The role requires a Bachelor's degree and 2+ years of related experience, with strong communication, data handling, and Banner experience.

Qualifications

• Bachelor's degree from an accredited institution.
• Two years of related experience in registrar/admissions or similar.
• Excellent interpersonal, written and verbal communication skills.
• Ability to multi-task in a fast-paced office environment.
• Familiarity with FERPA and student records handling.

Responsibilities

• Assist with day-to-day Registrar Office operations and Banner processing.
• Supervise staff and mentor student workers as assigned.
• Support NSC/NSLDS reporting and transfer credit processes.
• Coordinate training on Banner, Ellucian tools and related systems.
• Communicate with internal/external stakeholders via email and text.
• Maintain SOP manuals and support program reviews.

Skills

Two years related experience

Interpersonal communication

Multi-tasking in office

Data interpretation

Education

Bachelor's degree

Tools

Banner

Parchment

Excel

SQL

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Assistant Director - Registrar's Office

Job Requisition ID

JR0000002104

Number of Openings

1

Shift

Day (United States of America)

Compensation Details

$64,980/YR

Employment Terms

This job is a full-time, benefited, FLSA Exempt position in the Student Affairs Division that reports to the Registrar.

Work Schedule

Availability to work Monday through Thursday between 8 am and 6 pm and on Friday between 8 am and 4 pm. Occasional Saturdays and some evenings. Schedule is subject to change. Flexibility is a must.

Minimum Qualifications (Job Code 10049)

Bachelor's degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education and Two (2) years of related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications

• Supervisory experience
• Three (3) years of directly related experience in post-secondary Admissions or Registrar environment using staff-side Banner Student Information System
• Excellent interpersonal, written and verbal communication skills; ability to analyze data and make decisions
• Must possess ability to multi-task in a fast-paced office environment, problem solve and maintain effective relationships within a team environment; proficiency in staff BANNER, BDMS, Parchment, Transfer Evaluation System (TES), Target X, Degree Works, ProcessMaker, Ellucian Experience, Banner 9, and Microsoft Office applications
• Mail merge, advanced Excel and SQL experience preferred
• Ability to model the provision of excellent customer service to internal and external customers

Job Description Summary

Working closely with the Registrar, the Assistant Director assists with the overall operation of the Registrar’s Office, supporting at an advanced still level the coordination, development, monitoring, and completion of project initiatives associated with the Registrar’s Office to include: End of term processing to include rolling grades, updating GPA, student type, academic standing and processing of R2T4 in collaboration with the Financial Aid office; Drop for non-payment and reinstatements; No-Show processing and reinstatements; Set-up of terms and time tickets; Facilitate mass communication by e-mail and text to students for academic standing, drops for non-payment/no-show, reinstatements, and other important updates; National Student Clearinghouse, National Student Loan Data System, and TCSG Enrollment error reports; Staff scheduling; Catalog, Website and Program review; Ongoing maintenance of SOP manuals; Graduate Job Placement Coding in Banner Primary day-to-day responsibilities include supervising Registrar Office staff who currently report to the registrar, assisting with processes related to Banner, NSLDS, National Student Clearinghouse, Ellucian Experience, ProcessMaker, DegreeWorks, and Parchment, assist with all Registrar Office related training for both Registrar Office staff as well as for other departments and divisions of the college.

Technical Competencies

• Knowledge of applicable computer applications cited above
• Promoting the vision of excellent customer service
• Excellent oral and written communication skills
• Ability to pay close attention to detail, coordination and prioritizing multiple simultaneous tasks and projects
• Knowledge of laws related to FERPA, R2T4 guidelines and records retention
• Knowledge of state residency policies for students
• Ability to maintain confidentiality
• Facilitating resolution of issues with internal and external customers

Duties/Responsibilities Percentage of Time

• Assists the Director in the day-to-day operations of the Registrar’s Office; including but not limited to daily Banner processing and ensuring staffing needs are met in the office as well as for New Student Orientation, registration labs, Saturday hours as well as other campus events, such as Commencement, which require Registrar’s Office staff support. (20%)
• Supervises, trains, evaluates and mentors full-time, part-time and student employees. Provides support to Enrollment Advisors, department chairs and program directors, when necessary, to ensure that course credit is accurately applied. Maintains up-to-date knowledge of TCSG, state, and federal guidelines as well as current transfer credit best practices and procedures. (20%)
• Assists with clearing and notifications related to National Student Clearinghouse (NSC) and TCSG (Technical College System of Georgia) enrollment reporting errors. (5%)
• Provides support to the Registrar and meets regularly concerning project activities, status of project initiatives, and results of evaluating success of project goals, and assists in completion of program review. (10%)
• Enters and reviews data for reporting requirements and provides data to internal and external customers including but not limited to National Student Clearinghouse, Technical College System of Georgia, other departments and divisions within the college. (5%)
• Provides oversight of the transfer credit evaluation team and processed, serving as a resource for the transfer credit processing team. (10%)
• Collaborates with the Registrar on the development of policies and procedures and recommends changes to effectively meet the goals and requirements of the Registrar’s Office. (10%)
• Oversees the maintenance of filing, recordkeeping, distribution of materials, and other types of office/program systems; maintains excellent working relationships with and serve as a liaison to internal and external customers. (5%)
• Conducts regular evaluation of services provided and makes recommendations on future direction of project goals. (5%)
• Keeps abreast of policies, procedures, and state or federal laws that may impact project initiatives and assists in maintaining the accuracy and security of all student academic records. (5%)
• Other duties as assigned. (5%)

Physical Demands Frequency

• (N)Never, (O)Occasionally or (C)Constantly Requires operation, access, or control of financial resources. (O) Requires having a P-Card. (N) Driving is a responsibility of this position. (O) This position will have direct interaction or care of children under the age of 18 or direct patient care. (N) This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). (C) This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. (C) This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. (C) This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. (C) This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. (C) This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. (N) Operating motor vehicles or heavy equipment with or without reasonable accommodation. (N) Noisy environments. (O) Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. (N) Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. (C) Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. (N) Work in outdoor elements such as precipitation and wind. (N) Assessing the accuracy, neatness and thoroughness of the work assigned. (C)

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Non-Discrimination Contact

The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, [e-mail].

Discrimination Policy

As set forth in its student catalog, Gwinnett Technical College complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Minimum Qualifications

Banach s degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of -Education and Two (2) years of work related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Georgia State Government Overview

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.