Assistant Director, Pack Support Programs

North Carolina State University; Raleigh (NC); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Programs

Paid Time Off

Tuition and Academic Assistance

12 Holidays Each Year

Wellness Programs

Job summary

NC State University seeks an Assistant Director for Pack Support Programs to guide TRIO Collegiate and related initiatives. You will develop student success programming, provide coaching, and connect students with campus resources to advance academic progress and engagement.

Reporting to the Senior Director, you will supervise graduate fellows, collaborate with campus partners, and ensure timely program operations. Evening/weekend availability may be required to support events and activities.

Qualifications

• Master's degree in Counseling, Higher Education, Educational Research, Humanities, Social Sciences, or related fields.
• Experience providing support services and/or working on retention and success initiatives.
• Preferred two or more years of experience in student advising, coaching, or mentoring programs.

Responsibilities

• Develop and deliver student success programs and coaching.
• Build campus partnerships and connect students with resources.
• Lead program evaluation, planning, and reporting.
• Supervise graduate fellows and provide regular coaching.
• Attend events that may require evening and weekend availability.

Skills

Student advising

Coaching

Multitasking

Communication

Education

Master's degree

Tools

LMS

Job description

Posting Information

Posting Number: PG194940EP

Working Title: Assistant Director, Pack Support Programs

Anticipated Hiring Range: $60,000 - $63,000

Work Schedule: Monday-Friday, 8am-5pm (some nights and weekends)

Job Location: Raleigh, NC

Internal Recruitment: No

Position Number: 00110325

Position Type: EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.00

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Department ID: 240408 - TRIO Collegiate

Job Open Date: 10/08/2026

Closing Date: Open Until Filled

About the Department

The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

In this role you will report to the Senior Director for TRIO Collegiate and Pack Support Programs and will play a key role in helping students successfully transition into and through NC State. TRIO Collegiate and Pack Support oversees programs including TRIO Collegiate, 1887 Scholars, and Pack Promise, which provide mentoring, academic guidance, educational programming, and other resources that support student success.

The Assistant Director will support 1887 Scholars, Pack Promise, and First in the Pack, with additional responsibilities supporting rural students and other identified student populations as needed. The position develops and delivers student success programs, provides individual and group coaching, builds campus partnerships, and connects students with resources that support their academic and personal goals.

As a successful candidate you will be able to manage multiple priorities, build strong relationships, and translate student needs into effective programs and services.

Student Programming & Success Coaching

• Develop, implement, and assess programs that support student transition, engagement, academic progress, and success.
• Contribute to strategic planning, goal setting, program evaluation, and annual reporting.
• Lead signature programs and educational initiatives, including program delivery and instruction.
• Use structured coaching and development models such as Inside Track, StrengthsFinder, and other evidence-informed approaches.
• Provide individual and group coaching to a designated student caseload and connect students with appropriate campus resources.
• Collaborate with campus partners to coordinate services and opportunities that support student success.

Program Evaluation & Assessment

• Develop and assess program learning outcomes using appropriate evaluation tools and methods.
• Research benchmarks and promising practices to strengthen programs and services.
• Analyze annual assessment data and prepare reports for DASA Assessment, funding agencies, and other stakeholders.
• Use assessment findings to identify opportunities for program improvement.

Partnerships & Student Support

• Build relationships with university departments, faculty, staff, and community organizations to strengthen student support.
• Support program outreach and recruitment to ensure eligible students are aware of and connected to available services.
• Represent programs at campus and community events and serve as a knowledgeable resource for students and partners.

Supervision & Operations

• Supervise, train, and evaluate two to three graduate fellows for the 2027-28 academic year.
• Provide regular coaching, feedback, and professional development to direct reports.
• Manage multiple projects, deadlines, events, and administrative priorities while ensuring timely follow-through.
• Participate in departmental training, program communications, and other activities that support effective program operations.
• Attend events and programs that may require evening and weekend availability.

This is an opportunity to make a meaningful impact on student success at NC State by helping students navigate their transition to college, build confidence and connections, and achieve their academic goals. You will bring together coaching, programming, assessment, and campus partnerships to strengthen the student experience and help assigned programs deliver measurable results.

Other Responsibilities

• In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Qualifications

Minimum Education and Experience

• Master's degree from an accredited college or university in Counseling, Higher Education, Educational Research, Humanities, Social Sciences, or related fields

Other Required Qualifications

• Experience providing support services and/or working on retention and success initiatives

Preferred Qualifications

• Preferred two or more years of experience working with student advising, coaching, or mentoring programs
• Experience and progressively responsible duties in the following:
  • Administration, supervisory, mentoring/coaching experience
  • Curriculum Development, co-curricular experiential learning development and assessment
• Must be a proficient multitasker and demonstrate competence and an appreciation for working with various audiences
• The job necessitates meeting deadlines and attending events that require work after hours and on the weekends as needed
• Ability to use specified computer applications involving data processing, records maintenance, word processing, online applications, and educational technology, including learning management systems
• Competence to work with students from low-income, first-generation college backgrounds

Required License(s) or Certification(s)

• N/A

Valid NC Driver's License required

No

Commercial Driver's License required

No

Recruitment Dates and Special Instructions

Job Open Date: 10/08/2026

Anticipated Close Date: Open Until Filled

Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

Position Number: 00110325

Position Type: EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.00

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Department ID: 240408 - TRIO Collegiate

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.