Assistant Director of Testing (Student Services Professional IV)

Opt For Healthy Living; Fullerton (CA); Hybrid; USD 71,000 - 78,000; Full time

Benefits offered by this job

Health plans

Dental coverage

Vision coverage

Life insurance

Retirement plan

Tuition waiver

Job summary

California State University, Fullerton is seeking an Assistant Director of Testing to oversee exam accommodations for DSS students, lead a testing team, and coordinate proctoring services with campus partners. The role requires strong leadership, knowledge of ADA/FERPA, and collaboration with faculty to ensure accessible exams.

The position emphasizes inclusive leadership, policy development, and maintaining exam integrity while supporting student success in a high-demand environment.

Qualifications

• Bachelor’s degree or equivalent plus four years of professional student services work experience.
• Master’s degree may substitute for one year of professional experience.
• Doctoral degree may substitute for two years of professional experience.
• Thorough knowledge of CSU systemwide policies, campus policies, ADA, FERPA.

Responsibilities

• Oversee administration of exam accommodations and proctoring for DSS students.
• Lead Testing team and coordinate exam scheduling, delivery, and service from 8:00 AM to 10:00 PM.
• Serve as primary contact for DSS students, staff, faculty and campus partners.
• Consult with faculty on exam details, ensure online exams in Canvas have correct accommodated time.
• Advise students on scheduling issues and improve service quality; update department policies.
• Ensure exam integrity and collaborate with Student Conduct and DSS staff.

Education

Bachelor’s degree or equivalent

Master’s degree in counseling, clinical psychology, social work, or related field

Doctoral degree in a relevant field (substituting for experience)

Job description

Assistant Director of Testing (Student Services Professional IV)

Job no: 562633
Work type: Staff
Location: Fullerton
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time

Job Title

Assistant Director of Testing

Classification

Student Services Professional IV

Auto Req. ID

562633

Salary Range

(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,994 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Office of Disability Support Services (DSS) within the Division of Student Affairs strives to increase access and retention for students with permanent and temporary disabilities by ensuring equitable treatment in all aspects of campus life. The program acts as a catalyst and agent for compliance with Federal and State laws and regulations mandating equal opportunity and access for person with disabilities. Our office provides co-curricular and academically related services which empower students with disabilities to achieve academic and personal self-determination. We seek an exceptional individual to join our team as the Assistant Director of Testing (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the direction of the Associate Director of Operations, the Assistant Director of Testing will provide full oversight and coordination of the administration of exam accommodations through proctoring services for students enrolled at CSUF who have a qualified disability. This position serves as the primary contact for Disability Support Services (DSS) students, staff, faculty, and campus partners in providing complex exam accommodations and support for students who will be proctored. Leads and supervises the Testing team of one Student Services Professional II, one Administrative Analyst/Specialist, and 10-15 student assistants including oversight of all DSS exam proctoring and administration from 8:00 am-10:00 pm.

Oversees daily tasks of testing student assistants with exam proctoring, exam scheduling, exam delivery, and overall customer service to DSS students, staff, and faculty. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email, student, or faculty concerns, and communication with other DSS staff. Provides leadership and solutions to problems that arise and serves as the first level supervisor when students or faculty ask to speak with a supervisor regarding the proctoring or administration of exams in DSS. Will work directly with the Associate Director of Operations and/or Director of DSS when needed.
The Assistant Director of Testing will consults with faculty regarding exam details that they are proctoring in the classroom or online, ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas and provide support for changing exam times within their Canvas courses for individual students.

Provides direct advisement to students to troubleshoot scheduling concerns, discuss exam options, and problem solve exam issues between faculty and students. Provides recommendations on improving the quality and excellence of our service to students and creates/updates department policies and procedures accordingly. Oversees efforts to ensure exam integrity, video monitoring system within DSS, submitting incident reports, and working in collaboration with Student Conduct.

Maintain working knowledge and understanding of all California State University (CSU) systemwide policies, CSUF campus policies, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Family Educational Rights and Privacy Act (FERPA). Other duties as assigned.

Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:

• What does inclusive leadership mean to you.
• A description of your experiences working with individuals with a different perspective.
• A description of how issues of inclusivity have impacted you personally or professionally.

Essential Qualifications

Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master’s degree from an accredited college or university in counseling, clinical psychology, social work, or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge... (remaining content unchanged)

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Master’s Degree from an accredited four-year college or university in Counseling, Education, Higher Education Administration, Educational Psychology or Rehabilitation Counseling, or Disability Services. Successful experience in a disability specialist or advising role, particularly with college students in a higher education environment. Minimum of 5 years’ experience working with individuals with disabilities in an educational setting. Working knowledge of CSU guidelines and practices.

Must have a reliable source of transportation.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring anynewH-1B petitions for staff, management, or faculty positions.