To approach the overall sales leadership activities from a strategic perspective:
- Ensure that the sales department fully understands the relative importance and priority of its current account base and manages segments and prioritizes its efforts accordingly.
- Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
- Continually review the actual production of each account against the potential for that account. Continually review and upgrade the client base.
- Assign individual account responsibilities and targets with reference to the above points. Keep account responsibility under continual review.
To manage the daily sales activities of the people in the team:
- Set the financial and nonfinancial objectives for each member of the team and work with them to ensure these objectives are met.
- Ensure that all new team members are properly oriented in the strategy and positioning of the NH brand and able to articulate this positioning in the marketplace.
- Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
- Manage performance of team members, identify gaps in skills necessary to perform their duties, and recommend programmes to meet the skills requirements of the team.
To oversee general department operations:
- Maintain accurate management status reporting on business results and associated action planning.
- Ensure all salespeople maintain an up-to-date knowledge of all Anantara product and service offerings, including promotions. Additionally, be familiar with the products, services, rates, new developments of key competitors, and general industry trends.
- Ensure the department's operational budget is adhered to, including effective cost control and procedures for expenditure approval.
- Participate in client familiarization trips, site inspections, sales trips, and roadshows as required to meet the hotel’s sales targets.
- Create and implement packages and promotions during periods of low occupancy.
- Liaise effectively with operational colleagues, providing support and information to ensure accurate delivery of our promise.
- Drive opportunities to upsell and cross-sell Anantara products.
- Maintain a full working knowledge of the IT support tools used in sales today, including sales-specific software, property PMS, and the Microsoft Office toolset.
- Ensure that all administrative work is processed quickly and efficiently.
Qualifications :
- Bachelor's degree
- Familiar with hotel operations, available technology, and all distribution channels.
- Experience in the same role.
- Understanding of the dynamics of regional and local markets, including competitors and events.
Remote Work : Yes
Employment Type : Full-time