Assistant Director of Public Health & Medicine (Assistant Director (Hospitals) - Level III)

NYC Health + Hospitals; New York (NY); On-site; USD 77,000 - 89,000; Full time

Job summary

NYC Health + Hospitals is seeking an Assistant Director of Public Health & Medicine to oversee ambulatory care operations. Candidates should possess a Master's degree and demonstrate strong organizational and customer service skills. This role is pivotal in improving patient care and managing staff while ensuring efficient clinic operations.

Benefits

Comprehensive Health Benefits

Retirement Savings Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College tuition discounts

Qualifications

• Master's degree or a bachelor's with administrative experience required.
• Competence in EPIC and EPACES is necessary.
• Strong customer service and organizational skills are essential.

Responsibilities

• Oversee daily operations of outpatient clinics.
• Facilitate communication between clinical and non-clinical staff.
• Monitor performance and provide staff evaluations.

Skills

Customer service

Organizational skills

Time management

Communication

Multi-tasking

Education

Master’s degree in hospital administration, health care administration, or public health

Baccalaureate degree in related disciplines

Tools

EPIC

EPACES

Job description

Assistant Director of Public Health & Medicine (Assistant Director (Hospitals) - Level III)

Join to apply for the Assistant Director of Public Health & Medicine (Assistant Director (Hospitals) - Level III) role at NYC Health + Hospitals

Assistant Director of Public Health & Medicine (Assistant Director (Hospitals) - Level III)

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Join to apply for the Assistant Director of Public Health & Medicine (Assistant Director (Hospitals) - Level III) role at NYC Health + Hospitals

NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$77,317.00/yr - $88,915.00/yr

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose

Job Description

Under the general supervision of the Associate Executive Director and/or the Assistant Director of Ambulatory Care services. Provides assistance in the administration and supervision of activities and services in the Ambulatory care setting. Responsible for the oversight of Ambulatory Care services as assigned by managing the technical, managerial, ancillary, clerical and support staff of these departments.

Specific Duties And Responsibilities

The Assistant Director (Hospitals) Level III is charged with and responsible for:

• Responsible the day to day operations of assigned outpatient clinics
• Monitors flows and make changes as appropriate
• Leads & collaborate on service line optimization assessments and implementation
• Coordinates schedules, staffing and coverage
• Signs off on all front desk direct report time sheets and SRs
• Creates and adjusts schedule of front desk staff as needed
• Addresses patient complaints, works with patient relations as needed
• Facilitates communication between clinical and non-clinical staff as necessary
• Monitors performance and supervises the support staff
• Investigates issues or concerns at direction of Ambulatory Care Leadership and reports back findings in a timely and efficient manner
• Facilitates implementation of new processes/standard work as instructed by Ambulatory Care Leadership, monitors adherence of staff
• Receives sick calls from staff, adjusts schedule, and notifies appropriate parties as needed
• Completes evaluations for front desk staff as specified by HR
• Provides cross-coverage oversight of other clinic areas under Ambulatory Care as needed and directed
• Responsible for referral work queues and timely scheduling
• Liaison between vendors and bio-med (replacement or repairs of machines).
• Actively participates in departmental meetings/conferences, ensures that appropriate information is related to clinic personnel.
• Coordinates and leads all administrative aspects of practice and site operations.
• Performs other duties as needed
  
  

Minimum Qualifications

• Master’s degree from an accredited college or university with a specialization in hospital administration, health care administration, public health or a related discipline; or
• Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above, and one (1) year of administrative experience; or
• An equivalent combination of training, college education and experience in related fields.
  
  

Department Preferences

• Competence in EPACES, insurance portals and EPIC functions is necessary.
• Exceptional customer service skills required.
• Good organizational and time management skills required.
• Administrative experience or an equivalent combination of training, educational background and experience in related fields and educational disciplines
• Overall knowledge of the fundamental of hospital organization, administration, standard regulations and laws applicable to hospital operations
• Multi-tasker, detail oriented with excellent follow up skills and a proven ability to exercise initiative and judgement
• Demonstrated skills in written and oral communication
  
  

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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