Assistant Director of Ops

The Liberty Group; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The Liberty Group seeks a high-level service/maintenance operations leader in Charlotte, NC. This role emphasizes people management, accountability, reporting and trend analysis, and overseeing service operations—no hands-on maintenance.

You will lead service teams, manage vendors, and drive performance with a data-driven approach while collaborating with senior leadership to shape operational strategy and tenant satisfaction.

Job description

About the Company:

Large operator with approximately 40,000+ units across 10 major markets nationally. They have a strong internal culture, with notable tenure across the leadership team. Leadership is described as genuinely caring about employees, residents, and communities, not just saying the right things.

About the Position:

This is a high-level service/maintenance operations leadership role focused on people management, accountability, reporting, trend analysis, and oversight of service operations – not hands-on maintenance. The person needs enough technical knowledge to manage vendors, understand reasonable pricing, and lead service teams effectively, but they do not need to personally handle repair work.

Why this Opportunity:

This is a chance to step into a visible leadership role with a clear growth path.