Assistant Director of Operations & Strategic Initiatives

North Carolina Agricultural & Technical State University; Greensboro (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave

Community Service Leave

State Health Benefits (Aetna)

NCFlex - Vision, Dental, FSA, Life

12 Paid Holidays

TSERS Retirement

401k/403b/457b options

Employee Assistance Program (EAP)

Campus Recreation Center Discount

University Bookstore Discount

and more

Job summary

North Carolina A&T State University seeks an Assistant Director of Operations & Strategic Initiatives to provide strategic leadership for housing readiness and related occupancy activities. The role supervises staff, coordinates complex operations, and serves as a conduct officer to support student learning, wellbeing, and safety.

The position is on-site, twelve-month, and involved in 24/7 residential operation coverage with a live-in expectation within the Division of Student Affairs.

Qualifications

• Master's degree completed or in progress in higher education administration or related field.
• Three to four years of progressively responsible experience in student affairs, housing and residence life, student conduct, or related setting.
• Experience supervising, coaching, or leading professional staff.
• Experience adjudicating student conduct or community standards cases.
• Experience coordinating complex operations, housing assignments, or large events.

Responsibilities

• Provide strategic and operational leadership for building readiness, summer operations, desk operations, openings, closings, and related occupancy activities.
• Coordinate people, timelines, facilities, assignments, access, communication, and documentation to support safe and efficient transitions across the residential portfolio.
• Hear and adjudicate assigned student behavior cases and provide conduct and crisis support throughout the academic term.
• Lead the Housing & Residence Life department in achieving learning, wellbeing, safety, and accountability outcomes.

Skills

Supervisory experience

Crisis response

Communication skills

Project management

Data analysis

Policy interpretation

On-call operations

Education

Master's degree in higher education administration

Tools

Maxient/Advocate

Job description

Position Overview

The Assistant Director of Operations & Strategic Initiatives provides strategic and operational leadership for building readiness, summer operations, desk operations, openings, closings, and related occupancy activities. The position coordinates people, timelines, facilities, assignments, access, communication, and documentation to support safe and efficient transitions across the residential portfolio.

The Assistant Director is a full-time, live-in, twelve-month professional and a key educator within the Division of Student Affairs. The position advances student learning, belonging, wellbeing, safety, and accountability through staff leadership, responsive operations, and educational student conduct practices.

As a designated conduct officer for Housing and Residence Life, the Assistant Director hears and adjudicates assigned student behavior cases and provides conduct and crisis support throughout the academic term.

Primary Function of Organizational Unit

The primary purpose of the Housing and Residence Life department is to provide housing accommodation and a certain quality of life for over 6,500 students. To provide living accommodations which are clean, safe, healthy, and comfortable while enhancing a certain quality of life, which supports the academic mission of North Carolina A&T State University. The Residence Life program is designed to provide an environment which supports students in their academic pursuits, encourages interpersonal development, and offers opportunities for individual growth and challenge. To provide a quality of life for on campus students through a clean, safe, educational environment. Responsible for the overall leadership and management of all residence halls, the assignments of rooms, occupancy status of halls, housekeeping needs, maintenance concerns, and budgets, including operating and programming.

Minimum Requirements

• Master's degree completed or in progress in higher education administration, college student personnel, counseling, or a related field. An equivalent combination of education and relevant leadership experience may be considered.
• Three to four years of progressively responsible experience in student affairs, housing and residence life, student conduct, or a closely related setting.
• Demonstrated experience supervising, coaching, or leading professional, graduate, or paraprofessional staff.
• Demonstrated experience responding to student concerns, behavioral incidents, emergencies, or crisis situations.
• Experience hearing or adjudicating student conduct or community standards cases.
• Experience coordinating complex operations, facility transitions, housing assignments, camps, conferences, or large-scale events.

Knowledge, Skills, and Abilities

• Knowledge of student development theory, residential education, and inclusive community practices.
• Strong supervisory, coaching, performance-management, and team-development skills.
• Ability to interpret policy, exercise sound judgment, and manage competing priorities in a complex residential environment.
• Demonstrated skill in student conduct adjudication, conflict resolution, crisis response, and educational accountability.
• Effective written, verbal, interpersonal, and cross-functional communication skills.
• Ability to analyze operational and student‑behavior data, identify trends, and recommend improvements.
• Commitment to accurate documentation, confidentiality, fairness, consistency, and timely follow-through.
• Ability to participate in an on‑call structure and support a 24/7 residential operation.
• Strong project‑management, logistics, scheduling, and cross‑functional coordination skills.
• Ability to manage detailed operational plans while responding flexibly to changing conditions.

Preferred Experience, Skills, Training, Education

• Four or more years of full‑time experience in Housing and Residence Life or a comparable residential program.
• Experience with building readiness, summer operations, desk operations, openings, closings, or related occupancy activities.
• Experience with on‑call response and live‑on university housing responsibilities.
• Experience with conduct or case‑management software, such as Maxient or Advocate.
• Experience supporting students from varied backgrounds and needs.
• Experience using assessment findings and operational data to improve programs and services.
• Experience leading residence hall openings, closings, summer housing, or conference operations.
• Experience with occupancy‑management, scheduling, access‑control, or project‑tracking systems.

Remote / Hybrid Work Arrangement

On‑site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on‑site)

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2‑hour commuting distance of their assigned duty station.

Employment Details

Working Title: Assistant Director of Operations & Strategic Initiatives

Position Number: 005261

Recruitment Salary Range: commensurate with education and experience

FLSA: Exempt

Appointment Type: Permanent - Full-time

Tenure Track: No

FTE: 40 hours/week, 12 months

Organizational Division: Housing & Residence Life

Organizational Location: VC for Student Affairs

Organizational Unit: Housing & Residence Life

Benefits

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

Equal Opportunity and E-Verify

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and ... No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.