Assistant Director of Human Resources

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Early Wage Access

Paid Time Off

On-site Parking Discount

Dry Cleaning Discount

Cell Phone Reimbursement

401(k) Employer Match

Employee Assistance Program

Career Growth Opportunities

Hotel Employee Discounts

Job summary

The Pfister Hotel in Milwaukee is seeking an exceptional, people-centric Assistant Director of Human Resources to support HR operations and associate engagement. This leadership role partners closely with hotel leaders to cultivate a best-in-class associate experience through strategic oversight of employee and labor relations, onboarding, compliance, and talent development initiatives.

Minimum 3–5 years of HR experience with supervisory responsibility; hospitality background preferred.

Qualifications

• 3–5 years progressive HR experience with 2+ years in a supervisory role (hospitality preferred).
• Bachelor’s degree in HR, Business Admin, or related field preferred.
• Strong knowledge of employee and labor relations, performance management, investigations, and employment law compliance.
• Experience handling disciplinary processes, terminations, and union grievances.
• Experience coaching and supporting managers on HR policies and employee matters.
• Experience facilitating onboarding, orientation, training, and associate development initiatives.
• Proficiency with HRIS platforms and HR technology.
• Excellent written and verbal communication; able to influence across all levels.
• Leadership experience supervising, coaching, and developing teams.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Ability to handle sensitive information with discretion and sound judgment.

Responsibilities

• Partner with the Director of Human Resources to implement HR initiatives and align with hotel objectives.
• Oversee recruitment and selection for management roles and support hourly recruitment efforts.
• Coordinate and facilitate onboarding and a positive new-hire experience.
• Oversee New Hire Orientation and Accelerating Excellence program for development and culture.
• Serve as Marcus Connect Administrator for system support and guidance.
• Support associate relations including conflict resolution, performance appraisals, disciplinary actions, investigations, and terminations.
• Assist with labor relations activities, including union grievances and maintaining relationships with union reps.
• Update and communicate policies, SOPs, attendance policies, and handbooks.
• Provide manager self-service support and HR policy education.
• Promote safety/training program compliance.
• Ensure adherence to Marcus policies, audits, and compliance standards.
• Supervise and develop the HR Generalist; coach for effective HR delivery.
• Perform additional tasks and special projects as assigned by the Director of HR.

Skills

Employee relations

Labor relations

Performance management

Workplace investigations

Employment law compliance

Coaching managers

Onboarding

HR policy administration

Communication

Leadership

Discretion & confidentiality

Union relations

Education

Bachelor’s degree in HR, Business Administration, or related field

Tools

HRIS platforms

Job description

Description

The Pfister Hotel is seeking an exceptional, people-centric Assistant Director of Human Resources to support HR operations and associate engagement. This leadership role partners closely with hotel leaders to cultivate a best-in-class associate experience through strategic oversight of employee and labor relations, onboarding, compliance, and talent development initiatives. The ideal candidate will foster a culture of excellence, inclusion, and accountability while ensuring the highest standards of service, professionalism, and workplace engagement.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

Description

The Pfister Hotel is seeking an exceptional, people-centric Assistant Director of Human Resources to support HR operations and associate engagement. This leadership role partners closely with hotel leaders to cultivate a best-in-class associate experience through strategic oversight of employee and labor relations, onboarding, compliance, and talent development initiatives. The ideal candidate will foster a culture of excellence, inclusion, and accountability while ensuring the highest standards of service, professionalism, and workplace engagement.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing

• Partner with the Director of Human Resources to implement HR initiatives and support hotel objectives in alignment with business goals.
• Oversee the recruitment and selection process for management positions, including job requisitions and employment offers for non-Executive Committee roles, while providing guidance and support to the HR Generalist on hourly recruitment efforts.
• Coordinate and facilitate associate onboarding, ensuring a positive, engaging new-hire experience.
• Facilitate New Hire Orientation and the Accelerating Excellence program to support associate development and organizational culture.
• Serve as the Marcus Connect Administrator, providing system support, troubleshooting, and guidance to managers and associates.
• Support associate relations matters, including conflict resolution, performance appraisals, disciplinary actions, workplace investigations, and terminations, while ensuring consistent application of company policies and practices.
• Assist with labor relations activities, including responding to union grievances and maintaining productive relationships with union representatives.
• Implement and communicate policy updates, Standard Operating Procedures (SOPs), attendance policies, and employee handbook revisions.
• Provide manager self-service support by educating and coaching leaders on HR policies, procedures, systems, and best practices.
• Monitor and promote compliance with required safety and security training programs.
• Ensure adherence to all Marcus policies, procedures, audit requirements, and compliance standards.
• Supervise and support the HR Generalist, providing coaching, development, and direction to ensure effective delivery of HR services.
• Perform additional tasks and special projects as assigned by the Director of Human Resources.

Position Requirements

• Minimum of 3-5 years of progressive Human Resources experience, including at least 2 years in a management or supervisory role; hospitality experience preferred.
• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Strong knowledge of employee relations, labor relations, performance management, workplace investigations, and employment law compliance.
• Experience handling disciplinary processes, conflict resolution, terminations, and union grievances.
• Demonstrated experience coaching and supporting managers on HR policies, procedures, and employee-related matters.
• Experience facilitating onboarding, orientation, training programs, and associate development initiatives.
• Proficiency with HRIS platforms and HR technology
• Strong understanding of policy administration, standard operating procedures, compliance requirements, and audit standards.
• Excellent verbal and written communication skills, with the ability to build relationships, influence leaders, and maintain credibility across all levels of the organization.
• Proven leadership skills with experience supervising, coaching, and developing team members.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment.
• Union experience is strongly preferred.

What’s In It For You

• Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Job Type: Salary, Exempt

Pay Rate: $80,000 – $90,000 annually, based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.