Assistant Director of Housekeeping

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) employer match

Complimentary meal each shift

Discounted on-site parking

Job summary

The Pfister Hotel, a Marcus Hotels & Resorts property in Milwaukee, seeks an Assistant Director of Housekeeping to lead daily operations. You will focus on exceptional cleanliness, staff development, and maintaining the hotel’s renowned standards.

Ideal candidates bring luxury-hotel housekeeping leadership, strong organizational and budget skills, and excellence in guest service. This role offers growth opportunities and competitive compensation in a historic Milwaukee icon.

Qualifications

• Previous management experience in housekeeping, preferably in a luxury hotel.
• High school diploma required; Hospitality Management degree preferred.
• Proven leadership skills with ability to motivate, develop, and retain high-performing teams.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Experience with Opera PMS or similar hotel management systems strongly preferred.

Responsibilities

• Lead daily department operations with Director of Housekeeping to ensure exceptional cleanliness and presentation standards.
• Analyze operational challenges and recommend solutions that drive efficiency, quality, and guest satisfaction.
• Assist in managing departmental budgets, inventory controls, labor expenses, and financial performance.
• Lead, coach, and support housekeeping associates to achieve departmental goals and service excellence.
• Conduct regular inspections of guest rooms, public areas, and employee spaces to ensure brand and hotel standards compliance.
• Oversee staffing needs, scheduling, and daily work assignments.
• Promote a culture of teamwork, accountability, engagement, and continuous improvement.

Skills

Team leadership

Operational excellence

Budget management

Guest service

Communication

Staff development

Education

High school diploma

Hospitality management degree preferred

Tools

Opera PMS

Job description

Are you passionate about creating exceptional guest experiences through attention to detail, operational excellence, and strong team leadership? Do you thrive in a fast-paced luxury environment where cleanliness, service standards, and employee development are key to success? The Pfister Hotel is seeking an Assistant Director of Housekeeping to help lead our housekeeping operations, ensuring every guest room and public space reflects the elegance and impeccable standards that have defined Milwaukee's most iconic hotel for generations.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing

• Partner with the Director of Housekeeping to lead daily department operations and ensure exceptional cleanliness and presentation standards.
• Analyze operational challenges and recommend solutions that drive efficiency, quality, and guest satisfaction.
• Assist in managing departmental budgets, inventory controls, labor expenses, and financial performance.
• Lead, coach, and support housekeeping associates to achieve departmental goals and service excellence.
• Conduct regular inspections of guest rooms, public areas, and employee spaces to ensure compliance with brand and hotel standards.
• Oversee staffing needs, scheduling, and daily work assignments.
• Promote a culture of teamwork, accountability, engagement, and continuous improvement.

Position Requirements

• Previous management experience in housekeeping, preferably within a luxury hotel or upscale hospitality environment.
• High school diploma required; degree in Hospitality Management or a related field preferred.
• Proven leadership skills with the ability to motivate, develop, and retain high-performing teams.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Knowledge of housekeeping operations, cleaning procedures, equipment, and chemical safety practices.
• Experience with Opera PMS or similar hotel management systems strongly preferred.
• Ability to maintain high standards in a fast-paced environment while delivering exceptional guest service

What’s In It For You

• Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Job Type: Salary, Exempt

Salary Range: $60,000 - $68,000 based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.