Assistant Director of Front Office – Hilton New York Times Square

Hilton; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incredible travel perks

Hilton ESPP stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking an Assistant Director of Front Office to support the Director in leading hotel front office operations, delivering the light and warmth of hospitality to every guest.

You will oversee guest services, registration, room inventory, revenue initiatives, VIP experience, and a high-performing team, using daily performance data to drive decisions and ensure luxury service.

Qualifications

• Experience in front office operations preferred.
• Strong leadership and guest-service mindset.

Responsibilities

• Direct front office operations and guest services.
• Monitor service quality and implement improvements.
• Support revenue initiatives and hotel marketing campaigns.
• Oversee VIP process, reservations, and guest requests to ensure luxury experience.
• Develop and coach a high-performing front office team.

Skills

Front office operations

Team leadership

Revenue management

Guest service

Job description

Job Identification: 225371

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $80-90,000/USD/Annually

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Director of Front Office , you’re not just supporting the Director in leading the hotel’s front office operations — you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination

• Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience

• Support revenue initiatives: Assist in implementing hotel marketing campaigns and up‑selling strategies to increase room occupancy and revenue

• Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations

• Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals

• Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience

• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks — Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton — Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave — Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support — Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge — In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources — Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) — Recharge, relax, and take time for what matters most

• Health & welfare benefits — From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future — Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.