Assistant Director of Concessions Operations

Compass Group USA; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Employee Assistance Program

Discount Marketplace

Identity Theft Protection

Pet Insurance

FSAs

Job summary

Levy seeks an Assistant Director of Concessions Operations at Huntington Park in Columbus, OH to lead concessions teams and drive annual sales while upholding Levy standards. You will mentor staff, manage promotions, and ensure guest satisfaction across all events.

The role requires strong hospitality leadership, financial literacy, and proficiency with POS, purchasing, and WFM systems. Collaboration across departments is essential to achieve targets.

Qualifications

• Previous leadership experience in Hospitality or Retail.
• Bachelor’s Degree in Hospitality Management preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Holds team accountable to steps of service to deliver great guest service.
• Builds and maintains strong relationships with clients, guests, subcontractors and Levy team members.
• Regularly obtains feedback from clients and guests to improve operations.
• Supports and communicates Company initiatives.
• Respond and assist in any departmental guest service issues.
• Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards.
• Acts as a liaison with the team, including partner’s operational team, Levy team and other areas as needed, to ensure efficient operational performance.
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event.
• Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more).
• Ensures that all security, safety and sanitation standards are achieved.
• Achieves daily sales and assigned cost goals.
• Achieves assigned budget goals.
• Employs good safety and sanitation practices.
• Follows and enforces responsible alcohol service policies.
• Executes required daily reporting in a timely manner.
• Ensures required department reports are completed and information is compiled at month-end closing.
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook.
• Forecasts and adequately schedules team members to meet operational needs and desired targets.
• Uses all performance management tools to provide guidance and feedback to team members.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members.
• Interviews, hires, trains and develops team members according to Levy guidelines.
• Mentors department managers to develop their skills and leadership abilities.
• Other duties, as assigned.

Skills

Leadership experience

Hospitality

Interpersonal management

Financial concepts

Stakeholder management

Computer literacy

Education

Bachelor’s Degree in Hospitality Management

Tools

POS systems

Purchasing Systems

WFM

Job description

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Assistant Director of Concessions Operations

Other Forms of Compensation:

Pay Grade:13

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Assistant Director of Concessions Operations, you will be responsible for assisting the Director of Operations in achieving annual sales and profits in overall operation, while exceeding guests’ expectations through strong leadership and management skills and by living The Levy and PSC difference for the Concessions Department at Huntington Park.

Detailed Responsibilities

• Holds team accountable to steps of service to deliver great guest service
  Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
• Acts as a liaison with the team, including partner’s operational team, Levy team and other areas as needed, to ensure efficient operational performance
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
• Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more)
• Ensures that all security, safety and sanitation standards are achieved
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Ensures required department reports are completed and information is compiled at month-end closing
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Mentors department managers to develop their skills and leadership abilities
• Other duties, as assigned

Job Requirements

• Previous leadership experience in Hospitality or Retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.