Assistant Director of Care and Support Services

XU01 Xavier University; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive insurance plans

Health savings accounts

Tuition remission for employees and/or

Job summary

Xavier University seeks an Assistant Director of Care and Support Services to help students transition to and through college using holistic, individualized support grounded in our Jesuit Cura Personalis values. The role leverages data, analytics, and referrals to connect students with academic, health, financial and spiritual resources across campus.

Responsibilities include managing a caseload, coordinating with Academic Affairs, Strategic Enrollment Management, and Legal Affairs, and

Qualifications

• Master’s degree required in a related field.
• 3–5 years of relevant experience.
• Submit a cover letter and resume via Xavier University's site.

Responsibilities

• Proactively manage a caseload of students in Care and Support Services.
• Coordinate outreach and interventions with campus partners to support student success.
• Lead and participate in team meetings to foster student resilience and retention.
• Maintain confidentiality and adhere to FERPA guidelines.

Education

Master’s degree in Higher Education, Counseling, Education, Administration, or related field

Job description

Current Xavier University employees must apply to the internal career site by logging into Workday Assistant Director of Care and Support Services The Assistant Director for Care and Support Services (CSS) partners with students as they transition to and through college. Using a holistic, individualized approach grounded in our Jesuit value of Cura Personalis, individuals in this role utilizes data, analytics and referrals to outreach and connect to students. Upon connection, developmental conversations occur that empower students to be successful inside an outside of the classroom. This position actively promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach efforts to various student populations. The Assistant Director for Care and Support Services is aligned with important University and Student Affairs student success goals and proactively and strategically outreaches to all students with the following intent:

• Provide wraparound care for students. Specifically, monitor the progress and performance of students on caseload and deploy interventions based on student development theory. Assist students with setting goals, creating customized action plans and provide resources to students on an individual basis to appropriate academic, career, health, social, financial and spiritual resources on campus.
• Educate and support students to navigate the University and understand available resources both on and off campus, and understand important policies, procedures, and deadlines.
• Work in collaboration with colleagues from Academic Affairs, Strategic Enrollment Management, and Legal Affairs to ensure alignment with student success initiatives exists across divisions.

ESSENTIAL FUNCTIONS

1. Work on a team and manage a caseload of students within Care and Support Services: Proactively engage in comprehensive case management for students referred by campus alerts or those that have otherwise been identified at risk through data and analytics. Student circumstances may include but are not limited to concerns regarding academics, behavioral concerns, health concerns, financial matters, food insecurity and other complex situations. Comprehensive case management includes maintaining a student case load in which collection, evaluation and recording of all facts pertaining to referred students occurs in appropriate databases. Coordinate outreach and strategically and regularly communicate with students on caseload. Collaborate with on and off campus partners to formulate intervention plans and expedite resolution of problems for student success; facilitate and consult on meetings with students, faculty, staff and family members or guardians on topics including but not limited to concerning behavior, individual student support plans and resources, University/community procedures, processes and follow up. Assist in process of well-checks as needed. Stay abreast of research on support for and academic and personal needs of students and especially for those at‑risk of attrition. Serve as an advocate for students while motivating and empowering students to make informed decisions that positively influence personal and academic success. Master a firm knowledge of Xavier’s curriculum, policies, procedures and on and off campus support resources for information sharing and appropriate referrals. Serve as student’s primary source support companion for which to navigate campus life. As necessary, attend Xavier Action and Care Team (XACT), Xavier Coordinated Retention Team (XCRT), and Care and Support Services consultation meetings. Maintain confidentiality regarding student issues, be aware of mandatory reporter status and be knowledgeable and follow FERPA laws and secure written permission from the student to speak with third‑parties. Encourage campus belonging that is consistent with the student’s interests, goals, and development. Effectively use technology including Banner, Degree Works, Navigate, Maxient in daily work with students.
2. Leadership, facilitation, and evaluations for Care and Support Services: Work in collaboration with colleagues from Academic Affairs, Strategic Enrollment Management, and Legal Affairs to ensure alignment with student success initiatives exists across divisions. Assist with assessment efforts of the CSS: ensure that student experience surveys are distributed to students for feedback from them on services provided by the CSS staff, create reports and disseminate to stakeholders, and assess office student learning outcomes as well as services and interventions offered. Assist with maintenance of student success data including reasons for case load management, student departures, information regarding persistence, leave of absence requests and returns for students. Records will be maintained using various forms of technology that could include Navigate, Maxient, etc. Help with marketing of the office including print, electronic, social media and website. Collaborate with campus partners and staff in CSS to develop programs and projects that promote resilience and support for students. Provide leadership to the Xavier community on student issues by remaining current on best practices, emerging research and strategies supportive of reducing threat and support to students in crisis or distress and actively participating in the national case management professional association and other national conferences.
3. University leadership and collaboration: Attend meetings and retreats; participate in Student Affairs and University committees. Represent CSS at campus events. Work collaboratively with colleagues within the CSS to deliver student facing student success workshops. Provide training and workshops on supporting student success and students in distress to faculty and staff through informal and formal channels including but not limited to Center for Teaching Excellence, Academic Affairs, Student Affairs, Strategic Enrollment Management, and Legal Affairs. Ability to perform other job‑related duties as assigned. Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes. Infectious diseases: Employees are frequently exposed to contagious or infectious diseases. Often involve sitting, typing, listening, talking, standing, and walking.

JOB REQUIREMENTS

Master’s degree in Higher Education, Counseling, Education, Administration, or related field required or be near completion. 3‑5 years of relevant experience To ensure consideration, interested applicants must submit a cover letter and resume on Xavier University's website. Review of applications will start on November 9, 2026 and will be accepted until the position closes at the University’s discretion. Candidates selected for the final stages of the interview process will be asked to provide the names and contact information of three professional references. Xavier University is part of the 500‑year‑old Jesuit Catholic tradition of academic excellence in the liberal arts. Guided by our mission and values, we welcome and support members from diverse backgrounds and life experiences. We unreservedly commit to open and free inquiry, deliberately seek out multiple perspectives, and create a campus where everyone feels a sense of belonging.

BENEFITS - APPLIES ONLY TO FULL‑TIME POSITIONS

• Xavier University offers a wide array of complementary and affordable benefit options to meet the financial, educational, health, and wellness needs of you and your family.
• Eligibility varies by position and employment class: Comprehensive insurance plans including medical, dental, vision and prescription coverage.
• Tax advantaged accounts including health savings accounts, flexible spending accounts, and dependent care account.
• Financial security via life and long‑term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave and holidays.
• Tuition remission for employees and their eligible dependents.

Thank you for your interest in joining our university community. At Xavier University, we are more than an academic institution — we are a mission‑driven community grounded in the Ignatian tradition. Our values of reflection, service, and the pursuit of justice inspire everything we do, from our teaching and research to the way we treat one another. We believe in the power of collaboration, and we cultivate an environment where every voice is valued and diverse perspectives enrich our shared work. Our faculty, staff, and students form a vibrant, inclusive community united by a commitment to excellence, compassion, and a greater good. Whether you're applying for your first role in higher education or bringing years of experience, we invite you to explore how your journey might align with ours. Come be a part of something meaningful.