Assistant Director of Accessible Education

Loyola University New Orleans; New Orleans, Northern (LA, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Loyola University New Orleans is seeking an Assistant Director to lead the Testing Center within the Office for Accessible Education. You will coordinate accommodations, proctor tests, and manage assistive technology, ensuring secure testing and supportive services for students with disabilities.

You will supervise staff, liaise with faculty, and maintain compliance with ADA and confidentiality standards while contributing to an accessible campus culture.

Qualifications

• Bachelor's Degree in psychology, education, social work, or a related field.
• Minimum 2 years experience providing accommodations in a higher education setting.
• Excellent interpersonal, organizational, conflict resolution, and decision‑making skills.
• Ability to effectively communicate information with accuracy via phone, e‑mail, and in person, and to establish positive rapport with students, faculty, staff, and parents.
• Strong attention to detail and ability to store and maintain confidential information.
• Availability on some evenings and weekends as required during heavy testing periods.

Responsibilities

• Oversees all accommodated testing operations, including proctoring and scheduling logistics.
• Manages daily supervision and training to graduate assistants and student staff.
• Coordinates accommodations under the ADA with faculty, lecturers, and staff.
• Manages assistive technology platforms and provides access to tools.
• Maintains security of tests and materials and ensures timely return to faculty.
• Compiles and prepares reports on OAE activity and exams administered.

Skills

Interpersonal skills

Organizational skills

Effective communication

Conflict resolution

Education

Bachelor's Degree in psychology, education, social work, or related field

Tools

Braille translation software

Job description

Under the general direction of the Director of the Office for Accessible Education (OAE), the Assistant Director plans, organizes, and directs the day-to-day operations of the Testing Center, including the coordination of assistive technology for students with disabilities.

The coordination of accommodations for students is the primary responsibility of an accessibility office as a function of the prescribed legal mandates of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and its 2008 Amendments. The Assistant Director ensures that accommodations, including accommodated testing, are delivered thoroughly, effectively, and efficiently, and builds needed connections with faculty members, lecturers, graduate assistants, and information technology professionals.

This position also directly coordinates and proctors accommodated testing, provides training and access to assistive technology (voice input, screen readers, note‑taking technology, assistive listening devices, and similar tools), and supports Loyola's commitment to creating an accessible space where a variety of people and perspectives are welcome. This position is part of a dynamic, student‑centric team that supports students in the Pan‑American Life Student Success Center.

• Oversees all accommodated testing operations, including proctoring, scheduling logistics, test security, and communication with instructors regarding testing accommodations.
• Manages and provides daily supervision and training to graduate assistant and student staff supporting the accommodation and test‑proctoring processes.
• Works with students, staff, and faculty to determine appropriate accommodations under the ADA; requires strong knowledge of the ADA, student rights, confidentiality practices, and evaluation practices for high‑incidence disabilities.
• Manages assistive technology platforms, contracts, and implementation, and provides training and access to assistive technology (voice input, screen readers, note‑taking technology, assistive listening devices, and similar tools).
• Maintains security of tests and materials by routinely inventorying materials, reviewing security procedures, ensuring secure storage, and returning materials to faculty and staff in a timely manner.
• Consults with physicians, psychologists, and health care providers to clarify student documentation, and coordinates services with outside agencies as needed.
• In the absence of the Director, oversees all professional and student staff and center operations, including purchases, complaints/grievances, and legal resource coordination.
• Assists students with scheduling and canceling OAE exam appointments and connects them with Accessibility Coordinators.
• Interacts professionally with faculty, staff, students, parents, prospective students, and alumni, accurately answering inquiries regarding the OAE via telephone, email, and in person.
• Prepares necessary documentation of academic dishonesty as needed.
• Compiles and prepares reports based on OAE activity and exams administered.
• Manages daily administrative operations, including office supplies, testing rooms, and other office management duties as required.

Additional Responsibilities

• Performs other duties as assigned by the Director.

Qualifications

• Bachelor's Degree in psychology, education, social work, or a related field.
• Minimum 2 years experience providing accommodations and working with students with disabilities in a higher education setting.
• Excellent interpersonal, organizational, conflict resolution, and decision‑making skills.
• Ability to effectively communicate information with accuracy via phone, e‑mail, and in person, and to establish positive rapport with students, faculty, staff, and parents.
• Strong attention to detail and ability to store and maintain confidential information.
• Availability on some evenings and weekends as required during heavy testing periods, especially final exam periods.

Preferred Qualifications

• Master's Degree in Counseling, Psychology, Special Education, or a related field, plus three years of experience in disability services and/or working with college students.
• Experience with adaptive technology, including but not limited to screen readers and Braille translation software.
• Knowledge of specific federal and state laws impacting higher education, and specifically the provision of federally mandated accommodations for individuals with disabilities.
• Ability to handle complex and sensitive student issues, including crisis management and crisis response.
• Substantial knowledge of disability accommodation procedures, best practices, and strategies for college students.
• Experience presenting to faculty, staff, and professional organizations.

Physical Requirements

• Ability to speak and listen effectively in individual or small group settings, with or without reasonable accommodations.
• Ability to actively proctor exams in person or via video monitoring, including visually checking for materials/computer‑based materials and listening for unauthorized collaboration or access to devices, with or without reasonable accommodations.
• Ability to perform job duties with or without reasonable accommodations.