Assistant Director of Academic Advising
University of North Carolina Wilmington
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Benefits offered by this job
Job summary
University of North Carolina Wilmington seeks an Assistant Director of Academic Advising to lead the Academic Resource Center (ARC) within the CHSSA Dean's Office. The role oversees advising strategies, onboarding, and training for multiple CHSSA departments, while guiding a team of academic advisors in serving 100-150 new and returning students each term.
The position partners with campus stakeholders to ensure policy adherence, student success, and timely major declarations while supporting
Qualifications
- Master's degree in related field plus 3 years of related experience working with college students in a higher education setting.
- Demonstrated ability to attend to details with a high degree of accuracy.
- Strong communication, interpersonal, and organizational skills.
- Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems.
- Demonstrated professionalism in effective judgment and professional integrity.
- Demonstrated commitment to and execution of customer service.
Responsibilities
- Provide oversight and leadership to up to six Academic Advisors and manage a caseload of 100-150 students.
- Lead onboarding and ongoing training of ARC advisors and implement advising strategies.
- Collaborate with CHSSA departments and campus partners to ensure high-quality advising services.
- Assist Director with strategic planning, policy implementation, and unit management.
- Communicate effectively via phone, video, email and in-person; support diverse student populations.
Skills
Education
Tools
Job description
At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.
Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.
As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.
Hiring Range: $64,682 - $77,619
The Assistant Director of Academic Advising is part of a leadership team in the CHSSA Dean's Office Academic Resource Center (ARC). The ARC is a team of primary-role advisors who collaborate with the academic departments to provide holistic advising support for undergraduate students in our college. The ARC focuses on the recruitment and retention of CHSSA students, orientation advising for incoming students, and registration advising each semester.
Reporting to the CHSSA Director of Academic Advising, the Assistant Director serves as the primary leader and liaison for implementing effective advising strategies for multiple CHSSA academic departments and is responsible for the initial onboarding and continuous training of academic advisors within the ARC. This work involves a comprehensive, solution-oriented approach to managing curriculum, policy, and process changes impacting CHSSA academic departments and ARC primary role advisors by conveying pertinent information and applying creative problem-solving. The Assistant Director provides oversight and leadership to up to six Academic Advisors and provides direct academic advising services for a caseload of approximately 100-150 new and returning students in support of the College's strategic goals regarding orientation, transitional support, enrollment, retention, persistence, progression, and major declaration. This role serves as a key member of the ARC leadership team, assisting the Director with overall unit management, strategic planning, and policy implementation. This position requires effective communication, collaboration, and coordination with internal and external stakeholders, including CHSSA Academic Departments and campus partners, to ensure consistent, high-quality advising services.
The Assistant Director provides oversight and leadership to up to five Academic Advisors and provides direct academic advising services for a caseload of approximately 100-150 new and returning students in support of the College's strategic goals regarding orientation, transitional support, enrollment, retention, persistence, progression, and major declaration. The ARC team helps students understand academic policies and procedures, their degree plans, and campus resources and services available to them. These positions advise on course selections appropriate to the student's academic goals, monitor academic performance, assist in timely declaration of a major or pre-major, maintain advising files, and support students during academic and personal difficulty and make appropriate referrals as needed. The ARC team identifies problems requiring intervention and assist with strategies for academic recovery as needed.
The ARC team helps students understand academic policies and procedures, their degree plans and campus resources and services available to them. Working with other faculty and staff, the Assistant Director provides support to help position students for success during and after their time at UNCW. Advisors work with students from diverse populations with different strengths and needs. The Assistant Director will develop a detailed understanding of student-related policies and advising best practices in order to provide individualized support for students.
The Assistant Director will use a holistic approach to address student needs by establishing strong relationships with students to guide them in exploring areas of study and resources necessary to be successful. The ARC team participates in orientation sessions and provide accurate academic information to support students as they make enrollment and curricular decisions. This position will report to the Director of Academic Advising. This position relies heavily on effective communication via phone, video conference, email, and in-person; therefore, the Assistant Director needs to be an excellent communicator, self-starter, quick learner, and able to work in a collaborative environment.
- Master's degree in related field plus 3 years of related experience working with college students in a higher education setting.
- Demonstrated ability to attend to details with a high degree of accuracy.
- Strong communication, interpersonal, and organizational skills.
- Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems, including Microsoft Office Suite as well as enterprise platforms (Banner, Starfish, Degree Works, Web Now, etc.).
- Demonstrated professionalism in effective judgment and professional integrity.
- Demonstrated commitment to and execution of customer service.
- Ability to work irregular work hours, including occasional evenings and weekends.
- Ability to manage time effectively in a busy environment.
- Possess a proven track record for effective advising, coaching, and communication skills within a diverse student population as part of a team.
- Experience providing supervision and leadership to team members.
- Experience with assessment of programs and/or services.
- Knowledgeable of best practices and theoretical foundations in the fields of adult learning, student development, counseling, supplemental instruction, advising, and student services.
- Knowledge of relevant federal, state, and local laws, university regulations, and programs/policies required for compliance.
- Experience with and commitment to working with students from diverse backgrounds (e.g. first-year, continuing, and transfer students; pre-professional students; military students; adult learners, on-campus and on-line students; students from historically underrepresented populations) and knowledge of issues of these student populations.
- Experience in an academic advising setting in a university environment, preferably at a four-year institution.
- Work experience related to administering services and programs related to supporting varied student populations, program assessment and evaluation, and retention initiatives.
- Experience offering a high-level of customer service in a fast-paced environment.
N/A
The Academic Resource Center (ARC) is housed within the College of Humanities, Social Sciences, and the Arts which houses approximately 240 faculty and 53 staff.
The college is comprised of 14 departments and 1 program:
- Department of Anthropology
- Department of Art and Art History
- Department of Communication Studies
- Department of Creative Writing
- Department of English
- Department of Film Studies
- Department of History
- Department of International Studies
- Department of Music
- Department of Philosophy and Religion
- Department of Public and International Affairs
- Department of Sociology and Criminology
- Department of Theatre
- Department of World Languages and Cultures
- and Interdisciplinary Studies Programs
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world‑class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate‑and graduate‑level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.
The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UN Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Main UNCW Campus
12 Months
1.0 FTE (40 hours per week)
Permanent
09/18/2026
10/26/2026
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