Assistant Director, Member Services and Student Employment

North Carolina State University; North Carolina; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Accident Plan

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

And so much more!

Job summary

NC State University in Raleigh, NC seeks an energetic Assistant Director of Member Services and Student Employment. The role leads member services, POS and facility access software, and the department-wide student employment program, guiding staff to deliver exceptional service and programs that enhance the student experience.

The position supervises about 120 student staff, manages HR workflows, timekeeping, payroll, and annual recognition events while developing revenue streams and

Responsibilities

• Direct supervision of the Coordinator of Member Services and the Student Employment Specialist
• Oversee ~120 student staff and ensure high customer service standards
• Manage the department's student employment program across recruitment, onboarding, orientation, and training for ~650 student staff annually
• Evaluate HR workflows, develop SOPs, and maintain training materials
• Oversee complex timekeeping and payroll processes with strict deadlines
• Lead the annual Student Employee Appreciation Week, Wellness Days, and end-of-year awards for 250+ attendees
• Drive strategic growth, forecasting, and optimization of Member Services and revenue initiatives exceeding $900k
• Design and implement recruitment and retention strategies; build pipelines for alumni, faculty, staff, and community segments
• Foster relationships with Centennial Campus affiliates and organize events to boost satisfaction
• Develop marketing materials and digital promotions to maximize member conversions
• Identify and cultivate alternate revenue streams, including paid programming and facility rentals
• Provide leadership for POS and facility access software and the student employment program

Job description

Posting Details

Posting Number PG194804EP
Internal Recruitment No
Working Title Assistant Director, Member Services and Student Employment
Anticipated Hiring Range $65,000 - $75,000
Work Schedule Monday - Friday; 9:00am - 6:00pm; regular evening and weekend hours.
Job Location Raleigh, NC
Department Wellness and Recreation

About The Department

The Division of Academic and Student Affairs ( DASA ) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work. Learn more about our employee value proposition here (You Belong Here ). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

NC State Wellness and Recreation empowers the Wolfpack community to thrive. Together, we explore and grow in these six elements of wellness: purpose, financial, physical, emotional, social, and community.

We value movement and inspire behaviors that improve health and well-being. Our programs, services, and facilities enhance academic success by assisting students in developing the skills and resilience needed for college and beyond.

Wolfpack Perks And Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

NC State University is seeking an energetic, innovative, and student-centered leader to serve as the Assistant Director of Member Services and Student Employment. We are looking for a collaborative, proven leader who thrives in a fast-paced, results-oriented environment and is passionate about student success. The ideal candidate will empower both student and professional staff to cultivate world-class wellness and recreation programs, services, and facilities that enrich the student experience inside and outside the classroom.
The Assistant Director provides strategic leadership and management for Wellness and Recreation member services, point-of-sale (POS) and facility access software, and the department-wide student employment program. Additionally, the candidate will identify and develop alternative revenue streams while adding value to the student experience through special events and programming.

Staff Supervision and Human Resource Management

• Direct Supervision: Provide strategic leadership, supervision, and performance management for the Coordinator of Member Services and the Student Employment Specialist.
• Indirect Supervision: Indirectly oversee approximately 120 student staff, ensuring the team delivers the highest level of customer service to students and members.
• Department-Wide Student Employment: Manage the comprehensive student employment program (recruitment, hiring, onboarding, orientation, and training) for a department that employs approximately 650 student staff annually.
• Process Optimization: Evaluate current HR workflows to identify efficiencies, develop Standard Operating Procedures (SOPs), and maintain comprehensive training materials for the department.
• Payroll & Timekeeping: Oversee complex department-wide timekeeping and payroll processes to ensure data integrity and strict deadline compliance.
• Student Recognition: Spearhead comprehensive student staff appreciation initiatives, including Student Employee Appreciation Week and university Wellness Days; plan, produce, and host the annual end-of-year awards ceremony for over 250 attendees to celebrate student staff achievements.

Membership Growth and Marketing

• Membership Management: Drive the strategic growth, forecasting, and optimization of Wellness and Recreation Member Services, directly overseeing annual membership and auxiliary revenues exceeding $900k.
• Growth & Retention: Design, implement, and evaluate comprehensive recruitment and retention strategies; establish continuous sales pipelines for alumni, faculty, staff, and external community segments.
• Community Engagement: Build strong relationships with Centennial Campus affiliates and organize special events to boost member satisfaction.
• Marketing & Promotions: Develop high-impact marketing materials, targeted digital promotions, programmatic tours, and data-backed incentives to maximize conversion rates for prospective members.

Revenue Generation and Partnerships

• Auxiliary Revenue Streams: Identify and cultivate alternate revenue streams, including the conceptualization and execution of specialized member events, paid programming, and creative retail or facility rentals.
• Corporate Partnerships: Assist with the design and execution of strategic marketing partnership/sponsorship programs; collaborate with external partners to maximize marketing packages and fundraising opportunities.
• Financial Oversight: Manage the specific and direct fiscal budgets for Member Services, the student staff training program, and the student professional development fund.

Strategic Leadership and Systems Administration

• Leadership: Provide leadership and direction for Wellness and Recreation member services, point of sale and facility access software and student employment program by implementing goals, expectations and processes for programs and revenues.
• Systems Administration: Provide strategic direction for the maintenance, upkeep, configuration, communication, and design of InnoSoft Fusion (the department’s POS and facility access software) and FusionGO (the department’s mobile application for program registration and facility access).
• Compliance: Ensure all operations adhere to University, State, and Federal regulations, as well as specific departmental or governing body requirements.
• Committee Leadership: Lead the Wellness and Recreation student training and development work team, as well as the Fusion department work team.
• Data-Driven Evaluation: Serve on the Wellness and Recreation assessment