Assistant Director, Learner Experience, Innovation & Knowledge Management, Executive Education

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Massachusetts Institute of Technology's Sloan Executive Education seeks an Assistant Director, Learner Experience, Innovation & Knowledge Management to oversee initiatives strengthening learner experience, program development, and knowledge management. You will partner with program directors and cross-functional teams to develop resources, tools, and practices that elevate quality and impact.

You will analyze learner, program, market, and operational data to drive insights, lead governance of

Qualifications

• Bachelor's degree in business, communications, instructional design, technology, organizational development, education, or related field is required.
• Minimum of two years of academic administration experience; experience in project management, program development, and learning experience design preferred.

Responsibilities

• Manage initiatives that strengthen learner experience, program development, and knowledge management.
• Partner with program directors and cross-functional teams to develop resources, tools, and practices that enhance program quality and operational effectiveness.
• Analyze learner, program, market and operational data to develop insights and recommendations for stakeholder engagement and decision-making.
• Lead governance and continuous improvement of knowledge management systems and digital collaboration environments.
• Identify and support implementation of AI-enabled and emerging technologies to improve learner experience and organizational capability.

Skills

Project management

Learning experience design

Knowledge management

Stakeholder coordination

Change management

Data analysis

Education

Bachelor's degree in relevant field

Master's degree

Tools

Project management tools

Knowledge management systems

Job description

Posting Description

ASSISTANT DIRECTOR, LEARNER EXPERIENCE, INNOVATION & KNOWLEDGE MANAGEMENT, Sloan Executive Education , will manage a portfolio of initiatives that strengthen learner experience, program development, sales enablement, knowledge management, and continuous improvement; partner with program directors and cross-functional teams to develop resources, tools, and practices that enhance program quality, consistency, and operational effectiveness; analyze learner, program, market and operational data to develop insights, recommendations, and compelling narratives that support stakeholder engagement and decision-making; lead the governance and continuous improvement of knowledge management systems, shared resources, and digital collaboration environments; identify, evaluate, and support implementation of AI-enabled and emerging technologies that improve learner experience, team effectiveness, and organizational capability; manage projects from concept through implementation, coordinating stakeholders, driving adoption, and advancing process improvement efforts; and foster innovation, knowledge sharing, and continuous improvement across Executive Education.

The full job description is available, here: https://web.mit.edu/sloan-hr/jobs/ExecEdAssistantDirectorLearnerExperience.pdf

Job Requirements

REQUIRED : Bachelor’s degree in business, communications, instructional design, technology, organizational development, education, or a related field; a minimum of two years of academic administration experience required; relevant experience in project management, program development, learning experience design, knowledge management, sales enablement, technology implementation, organizational effectiveness, executive education, corporate learning, or a related role; demonstrated ability to manage projects and initiatives from concept to implementation, including defining deliverables, coordinating stakeholders, managing timelines, identifying risks, and driving follow-through. PREFERRED : Master’s degree; experience in executive education, corporate learning, client service, program management, or a program-based environment; experience supporting or leading product development, program design, learning experience design, instructional design, or learner/client experience initiatives.

10/14/2026