Assistant Director, International Agent Relations

ucf; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

UCF Global is seeking an Assistant Director of International Education to oversee our global agent network that recruits students into programs such as IEP, OEP, and degree pathways. The role partners with legal, enrollment, ISSS, and marketing to ensure compliant, effective partnerships and a great student experience from recruitment to enrollment.

The candidate will manage agreements, train agents, evaluate performance, and coordinate admissions-related activities while traveling to establish

Qualifications

• Bachelor's or Master's degree with 4+ years of relevant experience and leadership exposure.
• Experience in international education or partnership development is preferred.
• Knowledge of international admissions processes and regulations is a plus.

Responsibilities

• Manage agent agreements with the legal team.
• Train and support recruiting agents.
• Evaluate agent performance via surveys and reports.
• Develop and maintain an agent manual and processes.
• Conduct market research to identify new partnerships and regulations.
• Track enrollment and revenue generated from agent referrals.
• Oversee commission payments to agents and related budgets.
• Create promotional materials and manage content for UCF Global.
• Communicate with agents regularly and resolve concerns.

Skills

Leadership

Cross-cultural communication

Relationship management

Presentation skills

Education

Bachelor's or Master's degree

Tools

CRM systems

Student information systems

Microsoft Office

Job description

The Opportunity :

The International Agent Relations Assistant Director is responsible for developing, managing, and maintaining UCF Global's global network of educational agents who recruit international students into various programs, including the Intensive English Program (IEP), Online English Program (OEP) and degree pathways. This role plays a critical part in achieving international enrollment goals by ensuring agent partnerships are effective, ethical, and compliant with institutional and legal standards. The Assistant Director serves as a liaison between agent partners and internal departments, fostering collaboration to ensure a positive student experience from recruitment through enrollment.

Classification Title: Assistant Director, International Education

Responsibilities:

• Agent Agreement Management: Develop, renew, and terminate agent agreements in collaboration with UCF's legal department.
• Agent Training: Conduct training sessions for agents via virtual platforms, phone, or in-person presentations.
• Performance Evaluation: Assess agent effectiveness through surveys, focus groups, and performance reports.
• Resource Development: Create and maintain an agent manual outlining procedures, application processes, and college policies.
• Professional Development & Market Research: Attend industry conferences, research emerging markets, and stay informed on agent-related regulations.
• Enrollment Tracking: Monitor and report on student enrollment and revenue generated through agent referrals.
• Commission Management: Oversee the issuance and tracking of commission payments to agents.
• Marketing Supervision: Design promotional materials (e.g., presentations, brochures) and manage agent-related content on the UCF Global website.
• Agent Communication: Maintain regular communication with agents through newsletters, updates, and timely responses to inquiries.
• Issue Resolution: Address and resolve escalated concerns from students or parents related to agent interactions.
• Agent Vetting: Review applications from prospective agents, contact references, and ensure completion of required documentation.
• Admissions Coordination: Collaborates with UCF Global Enrollment Services and ISSS to process applications and issue immigration documents (l-20s or DS-2019s).
• Program Support: Assist the agents and their student groups during arrival and participation in UCF Global programs.
• Campus Engagement: Host visiting agents and organize annual on-campus events to strengthen partnerships.
• Travel: Travel domestically and internationally to establish new partnerships and conduct site visits to agent offices.

Minimum Qualifications :

• Bachelor's or Master's degree and 4+ years of relevant experience with at least 1+ year(s) of leadership experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications :

• Experience in international education, international student recruitment, enrollment management, or partnership development.
• Experience managing relationships with international recruitment agents or global education partners.
• Knowledge of international admissions processes, SEVIS, and F-1/J-1 student regulations; DSO experience preferred.
• Experience using data and enrollment metrics to evaluate performance and support recruitment strategies.
• Strong cross-cultural communication, relationship management, and presentation skills.
• Experience with CRM systems, student information systems, and Microsoft Office applications.
• Experience developing training materials, presentations, or recruitment resources for external partners.
• Ability to travel domestically and internationally to support recruitment and partnership activities.

Special Instructions to the Applicants:

• All applicants must be authorized to work for any U.S. employer.
• Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Classification Title: Assistant Director, International Education

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented col