Assistant Director, Housing Facilities & Custodial Ops

University of Montana; Missoula (MT); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of Montana invites applications for an Assistant Director of Housing Facilities and Custodial Operations for UM Housing. The Assistant Director provides strategic leadership and operational oversight for custodial services across UM Housing's residence halls, apartments, and support facilities.

Reporting to the Associate Director of Housing Facilities, the position leads a multi-level custodial organization and collaborates on broader facilities operations, planning, technology,

Qualifications

• High school diploma or GED with 4 years in custodial operations or related field, or equivalent.
• 2 years of supervisory/management experience with staff development and performance management.
• Valid Montana driver's license.
• Experience developing and improving operational procedures, work processes, service standards, and accountability systems.
• Experience using technology and systems to manage workflows, track performance, and inform decisions.
• Knowledge of custodial operations, cleaning methods, equipment, safety practices, and industry standards in housing environments.
• Knowledge of planning, workload management, staffing, project coordination, and service delivery in complex environments.
• Ability to analyze operational data, identify trends, and drive continuous improvement.
• Strong communication and collaboration across diverse stakeholders.

Responsibilities

• Lead strategic planning and continuous improvement for Housing custodial operations.
• Collaborate on facilities planning, technology initiatives, and department-wide process improvements.
• Provide organizational leadership for custodial supervisors, managers, technicians, specialists, and staff.
• Develop workforce strategies including staffing models, recruitment, training, and succession planning.
• Establish custodial service standards, quality assurance programs, and accountability systems.
• Oversee turnovers, deep-cleaning, and operational readiness in housing facilities.
• Lead the use of custodial technology and data to improve workflows and services.
• Analyze data to inform staffing and resource allocation decisions.
• Manage budgets, forecasting, inventory, and equipment to support service delivery.
• Coordinate custodial services with Housing and campus partners on shared priorities.
• Support emergency response and ensure accountability, communication, and service quality.

Skills

Supervisory experience

Operational planning

Workforce oversight

Data analysis

Effective communication

Education

Bachelor's degree in Facilities Management / Business / Organizational Leadership

Job description

The University of Montana invites applications for an Assistant Director of Housing Facilities and Custodial Operations for UM Housing. The Assistant Director provides strategic leadership and operational oversight for custodial services across UM Housing's residence halls, apartments, and support facilities.

Reporting to the Associate Director of Housing Facilities, the position leads a multi-level custodial organization and collaborates on broader facilities operations, planning, technology,