Assistant Director, Grateful Patient Program, Cooley Dickinson Hospital

Cooley Dickinson Hospital; Northampton (MA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Cooley Dickinson Hospital seeks an Assistant Director, Grateful Patient Program to lead the fundraising program and build a pipeline of grateful patient and family prospects. You will collaborate with medical staff, leadership, and volunteers to solicit gifts and steward donors.

The role focuses on cultivating annual and major gifts, delivering education, and coordinating engagements across the organization to broaden philanthropic support.

Qualifications

• Bachelor's degree required and 3-5 years of related experience.
• Ideal candidate has demonstrated track record in raising philanthropic funds for nonprofit organizations.
• Excellent written and oral communication skills are required.
• Ability to travel within the community to conduct business.

Responsibilities

• Develop and manage own prospect pool including annual and major donors.
• Oversee the implementation and development of the grateful patient fundraising program.
• Engage clinical staff and administrative leaders and deliver training for the program.
• Prepare and deliver presentations, speeches, and reports to diverse audiences.
• Oversee donor lifecycle including stewardship letters and recognition.
• Lead annual employee campaign and collaboration with employee campaign committee.

Skills

Donor relations

Major gifts

Strategic fundraising

Communication skills

Project management

Fundraising

Education

Bachelor's degree

Tools

Blackbaud

Excel

Job description

Job Summary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Assistant Director, Grateful Patient Program

The Assistant Director, Grateful Patient Program works to generate increased philanthropic support for both Cooley Dickinson Hospital and the Cooley Dickinson VNA and Hospice. The Assistant Director manages a portfolio of annual and major gift prospects that will be cultivated, solicited, and stewarded with a focus on increasing high end annual fund donors and building a pipeline of major/campaign donors. The Assistant Director will take the lead on the Grateful Patient Program, coordinating solicitations, working with the medical staff on education, and assisting with soliciting grateful patients. They will operationalize a program that builds a pipeline of grateful patient and family prospects. The Assistant Director will engage administrative leadership and clinical staff in the grateful patient process growing the culture of gratitude. They will implement and deliver training and education initiatives for the program across the organization preparing and delivering presentations and speeches as needed to increase awareness of the program. They will implement a clinical recognition program to recognize and celebrate staff as they are honored. They will also manage the process of thanking and stewarding donors to the program.

Additionally, the Assistant Director of the Grateful Patient Program will lead and execute an annual employee campaign working with the employee campaign committee to solicit key stakeholders to reach an annual campaign fundraising target. The Assistant Director of Grateful Patient Program embraces the department's mission to raise philanthropic funds for Cooley Dickinson.

This position reports to the Director of Leadership Gifts and operates within established organizational and departmental policies and procedures.

ESSENTIAL FUNCTIONS

• Develop and manage own prospect pool, including annual and major donors. Ensure appropriate cultivation, solicitation, and stewardship activities with emphasis on donors capable of a gift of $1886 or more. This prospect pool includes individuals, businesses, organizations, family foundations, and/or vendors.
• Oversee the implementation, management, and further development of Cooley Dickinson's comprehensive grateful patient fundraising program and operationalize a program that builds a pipeline of grateful patient and family prospects.
• Engage clinical staff and administrative leaders in the grateful patient process and implement and deliver training and education initiatives for the program across the organization.
• Prepare and deliver presentations, speeches, and reports as needed to a variety of audiences to increase awareness of the program.
• Implement a clinical recognition program to highlight and celebrate staff as they are honored through the program.
• Conduct discovery visits to engage new donors and build a prospect pool. Refer donors when needed to annual fund, major gifts/campaign, and planned giving as interests are discovered.
• Appropriately involve board members and key organizational medical/senior administration staff in cultivating and/or stewarding donors. Work collaboratively with board, administration, medical staff, volunteers, and development colleagues.
• Create funding proposals for donors. Oversee the life cycle of the donor, including personal acknowledgment and stewardship letters signed by the President and key volunteers, invitations, and stewardship reports and efforts.
• Oversee the annual employee campaign and create an employee committee to serve as ambassadors for the campaign.
• Take part in the employee orientation as a representative for the Development office.
• Work with the Development Communications Manager on developing messaging to support the grateful patient program.
• Participate as needed with volunteer committees.
• Represent Cooley Dickinson at community events as appropriate.
• Maintain established hospital and departmental policies and procedures objectives, confidentiality, quality improvement program, safety, compliance, and environmental standards.
• Meet annual competency and retraining requirements.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications

Bachelor's degree required and 3-5 years of related experience. In addition, the ideal candidate will possess the following skills, abilities, and competencies:

• Demonstrated track record in raising philanthropic funds for nonprofit organizations preferred; experience in a health care environment preferred
• Excellent strategic skills with the ability to effectively move prospects and donors along the major gift continuum, from cultivation to solicitation to stewardship required
• Demonstrated ability to problem-solve, devise, and implement creative solutions required
• Solid organizational skills, the ability to manage multiple projects on deadline, to prioritize and perform multiple tasks efficiently and effectively, and an ability to respond effectively to changing circumstances required
• Demonstrated ability to work well and build relationships with diverse constituencies required
• Demonstrated excellent written and oral communication skills required
• Demonstrated proficiency in Word, Excel and Blackbaud or other fundraising software preferred
• Ability to travel within the community to conduct business

Additional Job Details (if applicable)

The target salary range for this position is $75,000 - $85,000/Annual. Final offers will be based on the candidate's experience and internal equity.

Remote Type

Hybrid

Work Location

30 Locust Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$63,648.00 - $92,570.40/Annual

Grade

6

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.