Assistant Director, Grateful Patient Program, Cooley Dickinson Hospital

Mass General Brigham Incorporated; Northampton, Northern (MA, KY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Mass General Brigham is seeking an Assistant Director, Grateful Patient Program to expand philanthropic support for Cooley Dickinson Hospital and related services in Northampton, MA. You will lead education, solicitation, and stewardship efforts for grateful patients and families.

The role requires building a pipeline of annual and major donors, coordinating with medical staff, and delivering training across the organization to increase program awareness and fundraising success.

Qualifications

• Bachelor's degree required; 3–5 years of related experience preferred in fundraising.
• Experience with healthcare philanthropy and donor stewardship is desirable.
• Strong written and oral communication skills required.

Responsibilities

• Manage a portfolio of annual and major gift prospects for Cooley Dickinson and affiliated programs.
• Lead the Grateful Patient Program, coordinating solicitations and staff education.
• Develop funding proposals and provide donor stewardship throughout the life cycle.
• Collaborate with clinical staff and leadership to grow donor pipelines.
• Plan and execute employee campaigns and reporting to leadership.
• Represent Mass General Brigham at community events and health system activities.

Skills

Donor relations

Major gifts

Prospect management

Fundraising strategies

Education

Bachelor's degree

Job description

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals, including the Cooley Dickinson Development Team which supports advancing care at Cooley Dickinson Hospital and Cooley Dickinson VNA & Hospice in Northampton, MA. Join us in our mission to transform the future of community healthcare. The Mass General Brigham Development Office offers excellent benefits and competitive salaries.

The Assistant Director, Grateful Patient Program works to generate increased philanthropic support for both Cooley Dickinson Hospital and the Cooley Dickinson VNA and Hospice. The Assistant Director manages a portfolio of annual and major gift prospects that will be cultivated, solicited, and stewarded with a focus on increasing high end annual fund donors and building a pipeline of major/campaign donors. The Assistant Director will take the lead on the Grateful Patient Program, coordinating solicitations, working with the medical staff on education, and assisting with soliciting grateful patients. They will operationalize a program that builds a pipeline of grateful patient and family prospects. The Assistant Director will engage administrative leadership and clinical staff in the grateful patient process growing the culture of gratitude. They will implement and deliver training and education initiatives for the program across the organization preparing and delivering presentations and speeches as needed to increase awareness of the program. They will implement a clinical recognition program to recognize and celebrate staff as they are honored. They will also manage the process of thanking and stewarding donors to the program. Additionally, the Assistant Director of the Grateful Patient Program will lead and execute an annual employee campaign working with the employee campaign committee to solicit key stakeholders to reach an annual campaign fundraising target. The Assistant Director of Grateful Patient Program embraces the department’s mission to raise philanthropic funds for Cooley Dickinson. This position reports to the Director of Leadership Gifts and operates within established organizational and departmental policies and procedures.

ESSENTIAL FUNCTIONS

• Develop and manage own prospect pool, including annual and major donors. Ensure appropriate cultivation, solicitation, and stewardship activities with emphasis on donors capable of a gift of $1886 or more. This prospect pool includes individuals, businesses, organizations, family foundations, and/or vendors.
• Oversee the implementation, management, and further development of Cooley Dickinson’s comprehensive grateful patient fundraising program and operationalize a program that builds a pipeline of grateful patient and family prospects.
• Engage clinical staff and administrative leaders in the grateful patient process and implement and deliver training and education initiatives for the program across the organization.
• Prepare and deliver presentations, speeches, and reports as needed to a variety of audiences to increase awareness of the program.
• Implement a clinical recognition program to highlight and celebrate staff as they are honored through the program.
• Conduct discovery visits to engage new donors and build a prospect pool. Refer donors when needed to annual fund, major gifts/campaign, and planned giving as interests are discovered.
• Appropriately involve board members and key organizational medical/senior administration staff in cultivating and/or stewarding donors. Work collaboratively with board, administration, medical staff, volunteers, and development colleagues.
• Create funding proposals for donors. Oversee the life cycle of the donor, including personal acknowledgment and stewardship letters signed by the President and key volunteers, invitations, and stewardship reports and efforts.
• Oversee the annual employee campaign and create an employee committee to serve as ambassadors for the campaign.
• Take part in the employee orientation as a representative for the Development office.
• Work with the Development Communications Manager on developing messaging to support the grateful patient program.
• Participate as needed with volunteer committees.
• Represent Cooley Dickinson at community events as appropriate.
• Maintain established hospital and departmental policies and procedures objectives, confidentiality, quality improvement program, safety, compliance, and environmental standards.
• Meet annual competency and retraining requirements.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in‑services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications

Bachelor’s degree required and 3-5 years of related experience.

Demonstrated track record in raising philanthropic funds for nonprofit organizations preferred; experience in a health care environment preferred Excellent strategic skills with the ability to effectively move prospects and donors along the major gift continuum, from cultivation to solicitation to stewardship required Demonstrated ability to problem‑solve, devise, and implement creative solutions required Solid organizational skills, the ability to manage multiple projects on deadline, to prioritize and perform multiple tasks efficiently and effectively, and an ability to respond effectively to changing circumstances required Demonstrated ability to work well and build relationships with diverse constituencies required Demonstrated excellent written and oral communication skills required Demonstrated proficiency in Word, Excel and Blackbaud or other fundraising software preferred Ability to travel within the community to conduct business

Additional Job Details (if applicable)

The target salary range for this position is $75,000 - $85,000/Annual. Final offers will be based on the candidate's experience and internal equity. Remote Type Hybrid Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $92,570.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.