Assistant Director - Front Office - Hilton Cleveland Downtown

Hilton Worldwide, Inc.; Cleveland (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

A world-renowned hospitality brand is seeking an Assistant Director of Front Office for Hilton Cleveland Downtown. This role involves overseeing all Front Office operations, enhancing guest satisfaction, and ensuring a high-performing team. Join a dynamic team dedicated to exceptional service and guest experiences.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to wages via DailyPay

Employee stock purchase program at a 15% discount

Maternity and parental leave

Debt-free education and training programs

Flexible shifts and days off

Comprehensive health insurance

Mental health resources through Employee Assistance Program

401K plan with company match

Qualifications

• Strong leadership abilities to manage and motivate a team.
• Demonstration of hospitality, integrity, and teamwork values.
• Ability to manage operations efficiently and ensure guest satisfaction.

Responsibilities

• Assist in directing and administering Front Office operations.
• Monitor and develop team member performance and guest service levels.
• Ensure team members are knowledgeable about hotel services and local attractions.

Skills

Leadership

Guest Service

Problem Solving

Customer Focus

Adaptability

Job description

Job Description - Assistant Director - Front Office - Hilton Cleveland Downtown (HOT0BOCE)

Job Description

Assistant Director - Front Office - Hilton Cleveland Downtown (

Job Number:

HOT0BOCE )

Work Locations

Work Locations

: Hilton Cleveland Downtown 100 Lakeside Ave E Cleveland 44113

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences? Look no further thanHilton Cleveland Downtown!

We are currently seeking a talented and passionate Assistant Director of Front Office to join our dynamic team.

We're in the heart of Downtown Cleveland, with the Rocket Mortgage Field House, Playhouse Square, and East 4th Street within a mile. Our hotel is connected to the Huntington Convention Center of Cleveland. We have an indoor pool, fitness center, and a top-floor bar with views of Lake Erie.Our hotel consists of 600 guest rooms and 18 meeting rooms with over 40,000 sq ft of meeting space. We also have an onsite bar, restaurant, fitness center, and indoor pool!

The ideal candidate should possess a diverse range of skills and qualities to effectively oversee the Hotel Operation, candidates must have strong leadership abilities to manage and motivate a team.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

· Go Hilton travel program: 100 nights of discounted travel

· Access to your pay when you need it through DailyPay

· Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

· Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

· Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

· Flexible shifts and days off

· Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

· Mental health resources including free counseling through our Employee Assistance Program

· 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office