Overnight Manager - Hilton Cleveland Downtown

Hilton Global in; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Hilton Cleveland Downtown as an Overnight Manager and be part of a world-renowned hospitality brand. Responsible for leading team members and overseeing hotel operations, you will ensure exceptional guest experiences and manage front office and housekeeping. Enjoy extensive benefits including paid time off, comprehensive health insurance, and a flexible work environment.

Benefits

Go Hilton travel program: 100 discounted nights

Access to DailyPay for on-demand pay

Hilton Shares stock purchase program at a 15% discount

Paid maternity and parental leave

Educational programs through Guild Education

Flexible shifts and days off

Comprehensive health insurance, including Telemedicine

Mental health resources and counseling

Paid Time Off (PTO)

401K with company match

Qualifications

• Strong leadership skills to manage and motivate a team.
• Experience in overseeing hotel operations and guest services.

Responsibilities

• Overseeing key guest contact departments and team members.
• Managing front office and housekeeping operations for guest satisfaction.

Skills

Leadership

Customer focus

Integrity

Teamwork

Job description

Overnight Manager - Hilton Cleveland Downtown (Finance)

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and guest experiences? Look no further than Hilton Cleveland Downtown! We are currently seeking a talented and passionate Overnight Manager to join our dynamic team.

Located in Downtown Cleveland, our hotel is close to Rocket Mortgage Field House, Playhouse Square, and East 4th Street. We are connected to the Huntington Convention Center of Cleveland and feature amenities such as an indoor pool, fitness center, and a top-floor bar with Lake Erie views. Our hotel comprises 600 guest rooms and 18 meeting rooms with over 40,000 sq ft of meeting space, along with onsite dining, a bar, and other facilities.

The ideal candidate should possess strong leadership skills to manage and motivate a team, oversee hotel operations, and ensure outstanding guest service and profitability.

Responsibilities include:

• Overseeing key guest contact departments and team members
• Managing front office and housekeeping operations, including guest satisfaction, room availability, and quality standards
• Ensuring proper procedures are followed to deliver exceptional guest experiences

Benefits of working for Hilton:

• Go Hilton travel program: 100 discounted nights
• Access to DailyPay for on-demand pay
• Hilton Shares stock purchase program at a 15% discount
• Paid maternity and parental leave
• Educational programs through Guild Education
• Flexible shifts and days off
• Comprehensive health insurance, including Telemedicine
• Mental health resources and counseling
• Paid Time Off (PTO)
• 401K with company match

What will I be doing?

As an Overnight Manager on Duty, you will direct activities of guest contact departments, manage team members, and ensure smooth hotel operations during overnight hours. Responsibilities include:

• Overseeing systems impacting guest experience
• Managing front office and housekeeping operations, including guest satisfaction, room inventory, and quality standards

What are we looking for?

Hilton values its Team Members who demonstrate:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency and discipline

Key attributes include:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What is it like to work for Hilton?

Hilton is a leading global hospitality company dedicated to providing exceptional experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to achieving this goal.