Assistant Director for Visitor Services

State of South Carolina; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

University of South Carolina seeks an Assistant Director for Visitor Services to lead campus partner engagement for weekday visits and major admissions events. The role will build strong relationships with campus partners and external stakeholders, enhancing visitor reception, staffing, and program evaluation across departments.

The position focuses on developing visit strategies aligned with USC enrollment goals, supervising the Manager of Visitor Services, and supporting a coordinated Welcome

Qualifications

• Experience in higher education setting, especially campus visit programming and/or enrollment management.
• Expertise in managing multiple projects from concept stage through production and delivery.
• General knowledge of CRM systems such as Technolutions Slate.

Responsibilities

• Oversee campus partner engagement for weekday visits and large events.
• Develop and sustain relationships with campus partners and community stakeholders.
• Collaborate across campus and with external partners to advance initiatives and visitor services.
• Evaluate visit program logistics and assess processes related to visitor reception and staffing.

Skills

Project management

Stakeholder engagement

CRM familiarity

Tools

Technolutions Slate

Job description

Assistant Director for Visitor Services

Department: EM USC Visitor Center and Tours

Advertised Salary Range:

Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

Advertised Job Summary

The Assistant Director for Visitor Services is responsible for overseeing campus partner engagement for weekday visits and large-scale admissions events, including developing and sustaining strong relationships with campus partners and key community stakeholders. This position collaborates across campus and with external partners to advance departmental initiatives, support visitor reception efforts, and contribute to departmental assessment activities, with a particular focus on evaluating and strengthening partnerships.

This position contributes to the development of visit strategies that determine the success of USC's enrollment goals. The Assistant Director evaluates visit program logistics and develops, implements, and assesses processes related to visitor reception, customer service, student staffing, visitor engagement, and space functionality.

The Assistant Director supervises the Manager of Visitor Services and provides backup coverage and support for the Welcome Center. This position will work with campus and community partners to support this effort.

This position contributes to the development of visit strategies that determine the success of USC's enrollment goals. The Assistant Director is also expected to periodically participate in various on and off-campus activities and events.

Minimum Qualifications (Classified and Unclassified positions)

Preferred Qualifications

• Experience in higher education setting, especially campus visit programming and/or enrollment management.
• Expertise in managing multiple projects from concept stage through production and delivery and in using project management tools.
• General knowledge of Technolutions Slate or other Customer Relationship Management (CRM) system is a plus.

Knowledge/Skills/Abilities

• Excellent organizational skills, mastery of logistics and high level of attention to detail relative to managing multiple projects.
• Strong verbal, written, and interpersonal communication skills and ability to collaborate and negotiate with others to arrive at amendable solutions and deliverables.
• Must be able to cultivate and manage key relationships with internal constituents, university partners, and external vendors.
• Ability to meet deadlines and prioritize and manage multiple responsibilities concurrently.
• Individual must be responsible, creative, and capable of working independently to handle the considerable duties, volume of traffic, problem-solving, and decision making.
• Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team.
• Position requires some evening and weekend work.

Job Close Date

09/04/2026

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.