Assistant Director for Student Support Services

Georgia Department of Revenue; Hinesville (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Savannah Technical College seeks an Assistant Director for Student Support Services to lead programs that boost student access, engagement, and completion. You will supervise the Coordinator of Accessibility and Retention and guide services that support retention and success across Bryan, Chatham, Effingham, and Liberty counties.

You will collaborate across departments, analyze data to improve outcomes, and ensure compliance with regulations.

Qualifications

• Bachelor’s degree or related field with equivalent experience substitutions.
• Experience in student services, accessibility services, advising, retention, or related area.
• Ability to supervise staff and partner with faculty and community organizations.

Responsibilities

• Provides leadership and administrative oversight for Student Support Services programs and activities.
• Supervises, trains, and evaluates staff including the Coordinator of Accessibility and Retention.
• Oversees accessibility and accommodation services for compliance with regulations.
• Assists with development and implementation of strategic initiatives to improve student engagement and achievement.
• Develops, implements, and evaluates student support programs and interventions.
• Establishes collaborative relationships with faculty, staff, and external partners.
• Monitors attendance, performance, engagement, and progression using data systems.
• Coordinates outreach and intervention plans for at-risk students.
• Participates in retention teams and prepares reports and recommendations.

Skills

Student success knowledge

Retention strategies

Leadership

Data analysis

Communication skills

Project management

Education

Bachelor’s degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or related field

Tools

Student information systems

Case management systems

Databases and related software

Job description

Job Title:

Assistant Director for Student Support Services

Agency:

Savannah Technical College

Job Requisition ID:

JR0000007444

Shift:

Any (United States of America)

Compensation Details:

COMMENSURATE WITH QUALIFICATIONS

Job Description:

Join Savannah Technical College, where your career can make a difference! As a leading provider of technical education and workforce development in Coastal Georgia, Savannah Tech is dedicated to transforming lives, expanding opportunities, and preparing tomorrow’s workforce. Serving Bryan, Chatham, Effingham, and Liberty counties, our faculty and staff play a vital role in supporting student success and strengthening our communities. Whether you’re an experienced educator, industry professional, or administrative specialist, there’s a place for your talents at Savannah Tech. Make a splash in your career. Become our next Otter!

Position:

Assistant Director for Student Support Services

Major Duties and Responsibilities:

• Provides leadership and administrative oversight for Student Support Services programs, initiatives, and activities that support student success, retention, persistence, and completion.
• Supervises, trains, evaluates, and provides ongoing guidance to the Coordinator of Accessibility and Retention and other assigned staff.
• Oversees the delivery of accessibility and accommodation services, ensuring compliance with applicable federal, state, and institutional regulations and policies.
• Assists the Director of Career & Student Success in the development and implementation of strategic initiatives that support student engagement, retention, and academic achievement.
• Develops, implements, and evaluates student support programs and intervention strategies designed to improve student outcomes.
• Establishes and maintains collaborative relationships with faculty, staff, community agencies, and external partners to address barriers to student success.
• Monitors student attendance, academic performance, engagement, and progression using institutional data systems and student success technologies.
• Coordinates proactive outreach efforts and intervention plans for students identified as academically at risk or experiencing personal challenges affecting academic progress.
• Serves as a member of institutional retention, early alert, case management, and student success teams.
• Collects, analyzes, and interprets retention, persistence, accessibility, and student success data to assess program effectiveness and recommend improvements.
• Coordinates and facilitates workshops, training sessions, orientations, and educational programs that support student development and success. Develops policies, procedures, and operational guidelines related to student support services and accessibility programs.
• Assists with budget planning, grant activities, program reporting, and resource allocation for student success initiatives.
• Provides guidance and training to faculty and staff regarding student support resources, accommodation processes, referral protocols, and retention best practices.
• Conducts need assessments and evaluate service delivery to identify opportunities for improvement and expansion of student support initiatives.
• Prepares reports, presentations, assessment findings, and recommendations for institutional leadership.
• Ensures compliance with institutional, state, federal, and accreditation requirements related to student support services and accessibility.
• Performs other duties as assigned.

Competencies:

• Knowledge of student success, retention, persistence, engagement, and completion strategies.
• Knowledge of accessibility services, accommodation processes, and applicable federal regulations.
• Knowledge of student development theory and best practices in student support services.
• Demonstrated supervisory and leadership skills.
• Ability to analyze data, identify trends, and develop evidence-based recommendations.
• Ability to plan, implement, assess, and improve programs and services.
• Strong coaching, mentoring, case management, and student advocacy skills.
• Ability to coordinate multiple initiatives and manage projects effectively.
• Skill in the use of student information systems, case management systems, databases, and related software applications.
• Excellent oral, written, and interpersonal communication skills.
• Strong customer service and relationship-building skills.
• Critical thinking, problem-solving, and decision-making abilities.
• Ability to work collaboratively with diverse student populations, faculty, staff, and external partners.
• Ability to maintain confidentiality and exercise sound professional judgment.

Minimum Qualifications

• Bachelor’s degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field and two (2) years of progressively responsible experience in student services, accessibility services, advising, retention, case management, student success programs, or a related area. _ Note: Related experience may substitute for education on a year-for-year basis. _

Position Purpose:

The Assistant Director of Student Support Services provides leadership for institutional efforts that promote student access, engagement, retention, persistence, completion, and personal success. Reporting to the Director of Career & Student Success, the position oversees the coordination and delivery of comprehensive student support services and directly supervises the Coordinator of Accessibility and Retention. Through strategic planning, staff supervision, data-informed decision-making, cross-functional collaboration, and continuous assessment, the Assistant Director ensures students receive effective support and timely interventions that contribute to academic achievement and overall, wellbeing. The position advances the institution’s student success goals by fostering an inclusive, accessible, and supportive learning environment while ensuring compliance with applicable regulations and institutional policies.

Salary/Benefits

Salary is commensurate with education and work experience. Benefits include paid state holidays, annual and sick leave, and the State of Georgia Flexible Benefits package.

Application Deadline

Position considered open until filled. Candidates must pass a criminal background check.

POSITION CONTINGENT UPON FUNDING AND ALLOCATION OF POSITION.

All male applicants between the ages of 18 and 26 years of age must present proof of Selective Service Registration. Savannah Technical College is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except those special circumstances permitted or mandated by law). Invitation to Self-Identify. STC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree. Candidates may be required to submit a valid Driver’s License, proof of insurability, and/or a driver’s history report for positions involving state travel.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Bachelor s degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of -Education and Two (2) years of work related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.