Assistant Director for Student Conduct & Community Standards

University of Massachusetts Amherst; Amherst (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

University of Massachusetts Amherst in Amherst, MA is seeking an Assistant Director for Student Conduct & Community Standards to lead day-to-day operations of the university's student conduct system, under the supervision of an Assistant Dean. This includes triaging referrals, processing cases, and supporting the Hearing Board process.

The role requires a Master’s degree, at least three years of student services or conduct experience, and proficiency with Advocate and Microsoft Office.

Qualifications

• Master’s degree required.
• Three years of student services or conduct experience.
• Experience adjudicating student conduct cases or facilitating conflict resolution.
• Experience with a web-based conduct software platform (Advocate) or similar.
• Strong communication and presentation skills.

Responsibilities

• Triage and process student conduct referrals with timely case resolution.
• Serve as case administrator for sanctions up to housing removal and suspension.
• Supervise staff and oversee Residence Life staff involved in conduct work.
• Coordinate and train Hearing Board boards and prepare materials.
• Support development of training for Residence Life staff on conduct matters and case administration.
• Maintain and audit the Advocate student conduct database.
• Develop and facilitate educational initiatives and workshops related to conduct matters.
• Establish and maintain collaborate relationships with campus partners.
• Support programs and events coordinated by the office and Dean of Students.

Skills

Communication skills

Training delivery

Conflict resolution

Collaboration

Public speaking

Education

Master’s Degree

Tools

Advocate

Microsoft Office

Teams

Job description

Title: Assistant Director for Student Conduct & Community Standards

Executive Area: Student Affairs & Campus Life

College/School/MBU: Dean of Students

Department: Dean of Students

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Job Summary

Under the general supervision of an Assistant Dean for Student Conduct and Community Standards, the Assistant Director for Student Conduct and Community Standards is responsible for a variety of functions related to the delivery of student services, with primary responsibility for the day‑to‑day implementation of the university student conduct system.

Essential Functions

• Responsible for the day‑to‑day triaging and processing of student conduct referrals, monitoring for timely case resolution, auditing of sanction completion, and processing of student conduct records requests.
• Serves as a student conduct case administrator for cases resulting in sanctions up to housing removal and suspension, ensuring student conduct cases are adjudicated and resolved per established procedures.
• Supervises Coordinators for Student Conduct and Community Standards and graduate assistants; provides oversight to Residence Life staff assigned to perform student conduct related work.
• Assists in the coordination and facilitation of the University Hearing Board process: recruitment and training of hearing board members, scheduling hearing boards, preparation of hearing board materials, working with involved parties in pre‑hearing processes, and serving as a university hearing board procedural advisor.
• Supports the development and facilitation of training for Residence Life full‑time, graduate, and undergraduate staff as it relates to their responsibilities in responding to student conduct–related matters and/or as conduct case administrators.
• Supports the maintenance of the student conduct database (Advocate) by performing regular audits and updates.
• Supports the development and facilitation of student conduct educational initiatives, including but not limited to creation of promotional materials/content, creation of resource guides, facilitation of workshops and presentations, and coordination of passive programming. This may require the transportation of materials and supplies.
• Establishes and maintains collaborative and effective working relationships with campus partners.
• Supports programs, events and initiatives coordinated by the Student Conduct and Community Standards Office and the Dean of Students Collaborative.

Other Functions

• Performs related duties as assigned or required; understands responsibilities with respect to Title IX, Clery and other compliance requirements.
• Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
• Understands responsibilities with respect to conflicts of interest and behaves in ways consistent with both law and university policy.
• Contributes toward creating a positive and respectful workplace; uses access to sensitive and/or not yet public university‑related information only in the performance of the responsibilities of the position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications

• Master’s Degree.
• Three (3) years of experience providing student services at a college/university or another educational setting, which includes direct experience adjudicating student conduct cases and/or facilitating conflict resolution services.
• Experience using a web‑based conduct software platform to initiate, track, and record student conduct matters.
• Demonstrated computer skills including Microsoft Office suite, Teams, and web‑based applications.
• Demonstrated experience working with diverse populations and in developing inclusive communities and work teams.
• Demonstrated experience creating and delivering trainings, workshops, and presentations.
• Excellent communication (oral and written) and presentation skills.

Additional Details

Occasional nights and weekends availability.

Working Conditions

Work is primarily performed in an indoor university environment and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or assuming low postures.

Work Schedule and Work Arrangement

M‑F 8:30 am – 5:00 pm. Occasional nights and weekends availability.

Salary Information

Pay Grade: PSSAP Grade 28. Click here to view the Professional Staff Hiring Ranges.

Special Instructions for Applicants

Upload your resume, along with your completed application. Our team will check references at the final stage of the interview process. Please be prepared to provide contact information for at least three (3) professional references.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.