Assistant Director for Auxiliary Business Solutions

The Chronicle Of Higher Education, Inc.; Baltimore (MD); On-site; USD 90,000 - 135,000; Full time

Job summary

Morgan State University is seeking an Assistant Director for Auxiliary Business Solutions to provide strategic, financial, and operational oversight for a broad portfolio including bookstore, mailroom, and print shop, with a focus on service excellence. The AD will also collaborate on transportation-related services to balance operations and growth.

Reporting to the Director of Business & Auxiliary Services, the role requires a collaborative, customer-focused leader who can drive efficiency,

Qualifications

• Bachelor’s degree in Business or related field required.
• Minimum 10+ years in retail management, campus/storefront operations preferred.
• Experience with point-of-sale systems and PCI compliance.
• Experience managing campus-based contractors in bookstore/print/mail operations.
• MBA or related field preferred; extensive campus retail leadership desirable.

Responsibilities

• Supervise staff and conduct performance evaluations.
• Develop plans and strategies to achieve area goals and ensure compliance.
• Manage contracts with third-party vendors and monitor performance.
• Oversee bookstore operations and inventory with contractors.
• Enhance revenue opportunities and budget management.
• Promote customer service and operational excellence.

Skills

Leadership

Financial Oversight

Strategic Planning

Vendor Management

Data Analytics

Customer Service

Education

Bachelor's Degree in Business or related field

MBA or related field preferred

Tools

POS systems

Job description

Job Title: Assistant Director for Auxiliary Business Solutions

Division: Division of Finance & Administration

Department: Business & Auxiliary Services (Parking & Transportation)

Work Status: Full Time

Position Category: Staff

FLSA: Exempt

Pay Range: Exempt

Salary Range: $90,000-$135,000

Fund Source: State Support

Job Summary

Morgan State University (Morgan) is seeking an Assistant Directorfor Auxiliary Business Solutions (AD) to serve as a key member of the Business& Auxiliary Services leadership team. The AD will provide strategic, financial, and operational oversight for a broad portfolio of services that enhance the experiences of students, faculty, staff, alumni, and visitors.

Reporting to the Director, Business & Auxiliary Services, theAD will oversee the bookstore operation, which is outsourced to a contracted vendor. Additionally, the AD will oversee mailroom and print shop operations and develop plans to expand product and service offerings. The role requires a collaborative, customer-focused leader who can balance operational efficiency, revenue diversification, and budget management while fostering a welcoming, service-oriented environment and demonstrating a strong commitment to operational excellence and customer service.

Job Duties

General Job responsibilities:

Leadership & Management

• Supervise staff, including assigning and supervising work, conducting performance evaluations, developing training materials, and conducting training.
• Develops and implements plans and strategies to accomplish goals for assigned areas. Work may involve evaluating programs, projects, processes, systems, service offerings, and ensuring compliance with federal and state laws and regulations.
• Serves as the primary liaison with third-party contractors and continually monitors and evaluates their performance against contract specifications and recommends appropriate remedial action as necessary.

Financial Oversight & Revenue Generation

• Works with the Director and unit leaders to establish operating goals, budgets, monitor costs, and implement strategies to reduce waste and improve operational efficiency.
• Identifies opportunities to generate additional revenue such as new programs, products, services, or partnerships.

Collaboration & Communication

• Work closely with the leadership of colleges and departments to ensure services are aligned with overall institutional goals and student needs.
• Serve as the primary point of contact for university leadership and contract vendors. Communicate service updates, changes, and improvements in a timely manner.

Marketing & Promotion

• Collaborate with the contract vendor and the university community to develop marketing plans and promotions to ensure products and services are promoted through various channels.

Technology & Data Management

• Use data and analytics to assess usage, customer satisfaction, and financial performance. Make data-driven decisions to improve services and operations.
• Explore new technologies or approaches with third-party providers to provide efficient services and solutions.

Bookstore

• The AD’s primary responsibilities involve overseeing day-to-day operations, coordinating between the university and the bookstore contractor, and ensuring that the store meets the needs of students, faculty, staff, alumni, and visitors.
• Oversee inventory management with the contracted vendor to ensure that textbooks, supplies, and other materials are available. This includes working with faculty and/or representatives to ensure required textbooks and materials are ordered and available on time.
• Oversee sales performance, including monitoring trends and analyzing data to ensure the bookstore is operating efficiently and profitably.
• Oversee and elevate customer service operations, swiftly resolving escalations to guarantee a seamless experience.

Retail Operations

• Develop retail strategies by analyzing market trends and identifying new opportunities to enhance sales, enter new markets, increase customer engagement, and improve the overall experience for students, faculty, staff, alumni, and visitors.
• Work with student organizations, colleges, and departments to tailor offerings that meet their needs during various school events.

Print Shop

• Oversee and collaborate with the print shop team to ensure efficient operations, promotion of services, pricing structure, and work to expand services within and outside the university.
• Market the print shop & services to the university community, ensuring that students, faculty, and staff are aware of available products and services.

Mailroom

• Oversee and collaborate with the mailroom team to ensure efficient operations and secure handling of mail, packages, mailbox rentals, etc.
• Oversee budget management, equipment purchases, and staffing.
• Work with USPS, postal couriers, and logistics companies to expand services and ensure Morgan receives competitive pricing.

Requested Minimum Qualifications

Education:

• A Bachelor’s Degree in Business or related business field from an accredited college or university is required.

Experience:

• At least 10+ years of retail management experience, such as a print shop, retail mailroom, or client-service operations that generate over $5 million in annual revenue.
• Experience managing point-of-sale systems, which include configuring software, maintaining hardware, ensuring PCI compliance, facilitating transactions, improving inventory management, analyzing sales trends, customer behavior, etc.
• Demonstrated history of managing retail or client-service environments generating over $5 million in annual revenue, including leading strategic growth initiatives, budget management, contract negotiations, developing new products and services, inventory control, marketing, operational planning, retail, and sales.

Other Preferences for Consideration

Preferences:

• A Master’s degree in Business Administration ( MBA ) or related business field.
• 15+ years of experience in of retail management experience, such as a print shop, retail mailroom, or client-service operations.
• Experience working with a campus-based franchise in mailroom and print shop
  operations at the assistant director level or higher.
• Experience overseeing a campus-based third-party contractor in bookstore
  operations at the assistant director level or higher.
• Five or more years of leadership experience in auxiliary services at a university
  or a comparable retail sector.