Assistant Director, Community Services

Developmental-Services,-Inc.-1; Kokomo (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Developmental Services, Inc. (DSI) in Kokomo, IN, seeks an Assistant Director, Community Services to coordinate program development under HCBS and supervise staff. You will monitor regulatory standards, schedule trainings, and help craft curricula that engage clients meaningfully.

You will foster partnerships, manage scheduling for billing, oversee investigations, and ensure client satisfaction through regular observations and liaison work with families and providers.

Qualifications

• Bachelor's degree in applicable field is preferred.
• Minimum three years of related experience desired.
• Ability to obtain CPR, NCI, and First Aid annually.

Responsibilities

• Coordinate and assist with program development and administration within HCBS.
• Monitor regulatory standards to assure services remain in compliance.
• Schedule trainings and ensure staff remain in training compliance.
• Develop departmental training programs to improve staff quality.
• Monitor and evaluate client activities and instructional delivery.
• Assist curriculum development with lesson plans and activities.
• Foster community partnerships for meaningful client activities.
• Schedule to maximize billing utilization and track PTO/absences.
• Investigate issues, conduct timely investigations, and document outcomes.
• Monitor client satisfaction surveys and quarterly observations.
• Serve as liaison among clients, staff, families, case managers, and providers.
• Participate in monthly staff meetings and annual/quarterly client meetings.
• Maintain confidentiality and ensure policy compliance.
• Assist with disciplinary concerns and required discipline for DSPs.
• Participate in intake processes and incident report follow-ups.

Skills

Excellent communication

Budgeting & finance

Critical thinking

Teamwork

Flexibility

Microsoft Office

Education

Bachelor's Degree in Business Admin./Psych./Sociology/Social Work/SPEA (or related field)

Three years related experience

Tools

Microsoft Office

Job description

Our Vision

The elimination of barriers that restrict individuals with disabilities from community inclusion.

We strive to eliminate all barriers that keep our clients from being a part of their community.

Our Mission

To provide services and supports to people with barriers to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.

At DSI, we provide these services and supports to our clients to help them attain self-direction, inclusion and personal fulfillment and be productive in all areas of life.

Developmental Services, Inc. (DSI)

Job Description

POSITION TITLE: Assistant Director, Community Services

DIVISION: Community Services

SUPERVISOR: Director, Community Services

CLASSIFICATION: Non-Exempt

PURPOSE:

Coordinate and assist with program development and administration within HCBS. Monitor regulatory standards to assure services remain in compliance.

KEY AREAS OF RESPONSIBILITY:

• Monitor, track, and ensure staff remain in training compliance for Day and Community Services. Schedule staff for trainings as needed.
• Assist with development of departmental training programs to continue to develop quality staff.
• Assist the Director of Community Services, to monitor and evaluate the instructional activities being provided to all clients within Community Services.
• Assist the Director of Community Services in curriculum development, including but not limited to creating lesson plans, researching engaging activities, and working with staff to carry out lesson plans to clients in a meaningful way.
• Assist the Director of Community Services with fostering community partnerships that will provide meaningful and engaging activities for clients.
• Provide assistance in scheduling to maximize billing utilization.
• Monitor and document staff PTO, medical time off, and leaves of absence.
• Assist with investigations and ensure investigations are conducted fairly and in a timely manner.
• Ensure clients satisfaction surveys and quarterly classroom observations are completed regularly and assist in monitoring client's engagement.
• Serve as a liaison between clients receiving services, staff, families, case managers, residential providers, and the community.
• Develop and participate in monthly staff meetings.
• Display patience in all situations involving clients. Speak in an even, positive, and personal tone of voice when conversing with clients.
• Assist, as needed, with client's behaviors and ensure staff redirect clients appropriately.
• Maintain confidentiality of clients.
• Ensure that employees follow all departmental and agency policies as well as state and federal laws.
• Assist with disciplinary concerns and implement required discipline for DSP's.
• Interview and hire DSP's for the clients as needed.
• Assist with client's intake process.
• Complete incident reports, including BDDS, and needed follow-ups as needed.
• Promote agency philosophies, generate team spirit, create, and maintain an environment that fosters employee satisfaction, maximized productivity, and profitability.
• Participate in annual and quarterly meetings for clients as needed.
• Complete duties as delegated by the Regional Director of Community Services.
• Must be able to care for the physical needs of clients including feeding, hygiene, and toileting. Must be capable of assisting in physically transferring/moving clients when needed. Physical activities may include, but not limited to lifting up to 25-50 pounds, bending, stretching, grasping, visual acuity, walking, squatting, guiding, and transporting.
• Use of medical adaptive equipment including, but not limited to, wheelchair, Hoyer lift, shower chair, blood sugar testing equipment if required.
• Perform public relations or information activities for the agency, locally, and statewide.

ESSENTIAL JOB SKILLS:

• Excellent and professional communication skills, both oral and written.
• Ability to perform budgeting calculation and comparisons.
• Must possess critical thinking skills.
• Complete other duties and responsibilities as assigned.
• Comply with ethical standards of DSI, FSSA, and other governing bodies.
• Ability to work flexible, non-standard hours, including occasional evenings and weekends.
• Must possess excellent telephone skills.
• Ability to effectively operate equipment such as a scanner and copier and have a working knowledge of computers and related software (i.e. Microsoft Office).
• Must have the ability to successfully work in both independent and group settings.

REQUIREMENTS:

• Bachelor's Degree in Business Administration, Psychology, Sociology, Social Work, Special Education, SPEA, or related field, preferred.
• Three years of related experience, preferred.
• Must possess or be able to obtain CPR, NCI, and First Aid certification annually and perform as necessary.
• Must have excellent oral and written communication skills and maintain confidentiality with sensitive information.
• Ability to maintain a valid Indiana driver's license, insurance on personal vehicle (minimum of PLPD with Medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier preferred. Driving and insurability may be required depending on program needs.

The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to this job. The immediate supervisor may elaborate on the above list if the duties come within the employee's realm of responsibility.