Manager, Loan Operations

Valley Bank; Wayne (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Valley Bank is seeking a Manager, Loan Operations to oversee the commercial loan portfolio's daily administration, processing, and maintenance, ensuring accuracy, efficiency, and regulatory compliance. You will lead the loan servicing team and coordinate with lenders, relationship managers, and borrowers to resolve complex issues.

The role emphasizes process improvement, audits, and data integrity across reporting to boards, investors, and regulators, covering C&I, CRE, participations, and

Qualifications

• High School Diploma or GED; 10 years in commercial loan operations.
• Bachelor's Degree in BA or Finance preferred.
• Strong leadership, regulatory knowledge and data accuracy.
• Proficient with standard bank software and MS Office.

Responsibilities

• Lead and develop loan servicing team, including training and performance management.
• Direct daily servicing operations for complex loan types (C&I, CRE, participations, syndications).
• Ensure compliance with federal/state regulations, policies, and controls; liaise for audits.
• Analyze workflows and implement process improvements or automation.
• Act as primary liaison with lenders, relationship managers, banks, and borrowers.
• Oversee reporting and data integrity for management, board, investor, and regulatory reports.

Skills

Leadership

Lending products

Attention to detail

Regulatory knowledge

PC skills

Communication

Prioritization

Deadlines

Education

High School Diploma or GED

Bachelor's Degree in BA or Finance

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice–building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth— with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients— that includes all our associates as well.

The Manager, Loan Operations oversees the daily administration, processing, and maintenance of the commercial loan portfolio, ensuring accuracy, efficiency, and compliance with all regulations. This role involves significant leadership and coordination between various internal and external stakeholders.

Responsibilities

• Lead and develop loan servicing team, including training, performance management, staffing, and fostering continuous improvement.
• Direct daily servicing operations for complex loan types (C&I, CRE, participations, syndications), covering booking, funding, payments, draw requests, payoffs, and account maintenance.
• Ensure compliance with federal/state regulations, internal policies, and controls; serve as liaison for audits and regulatory reviews.
• Analyze workflows and implement process improvements or automation initiatives to enhance efficiency and accuracy.
• Act as primary liaison with lenders, relationship managers, participating banks, and borrowers to resolve complex, time‑sensitive issues.
• Oversee reporting and data integrity, including management, board, investor, and regulatory reports, tax forms, and collateral documentation. Support audits and quality control reviews.

Required Skills

• Strong leadership skills to set standards for subordinates, resolve problems, support change and increase productivity.
• Strong understanding of commercial lending products, loan documentation and industry software.
• Extensive attention to detail with a focus on identifying discrepancies, ensuring data integrity, and maintaining compliance with internal policies.
• Extensive knowledge of bank regulatory requirements.
• Proficient PC skills including Microsoft Word and Excel.
• Effective communication and organizational skills.
• Ability to prioritize daily work assignments while working in a demanding environment.
• Ability to meet deadlines defined by Bank and regulators.

Required Experience

• High School Diploma or GED equivalent. Minimum of 10 years of experience in commercial loan operations, loan documentation and management experience.

Preferred Experience

• Bachelor's Degree in related subject (BA or Finance).