Assistant Director, Assistive Technology

SLE Supported Living and Employment Services; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Brightli, based in Springfield, MO, seeks an Assistant Director, Assistive Technology to lead remote support teams and help grow remote monitoring services. The role partners with leadership to optimize operations, ensure staffing ratios, and maintain high service quality for technology-enabled supports across the organization.

The position emphasizes strong communication, collaboration, and hands-on oversight of equipment installation and program development in a dynamic health and human

Qualifications

• High school diploma or GED required.
• At least 1 year of experience as Remote Support Staff Supervisor or related supervisory role in remote monitoring.
• Basic knowledge of services and supports for individuals with intellectual and developmental disabilities.

Responsibilities

• Lead Remote Support Staff and Supervisors, providing guidance for daily operations.
• Partner with the Director to grow remote monitoring and assistive technology services.
• Support department budget goals and improve performance of remote monitoring operations.
• Coordinate daily activities for Supervisors and foster cross-team collaboration.
• Ensure appropriate employee-to-client ratios at remote stations.
• Oversee installation/removal of remote support and assistive technology equipment.
• Review documentation for accuracy and compliance.
• Communicate strategic direction and engage team members.

Skills

Leadership

Verbal communication

Written communication

Interpersonal skills

Computer skills

Education

High school diploma or GED

Remote Support Staff Supervisor experience

Knowledge of IDD services

Job description

Job Title, Location & Employment Type

Assistant Director, Assistive Technology – Springfield, Missouri – Full-time

Job Summary

Make a meaningful difference by advancing technology-enabled services that help people live with greater independence and support. As Assistant Director, Assistive Technology, you will have the opportunity to lead and develop remote support teams, contribute to the strategic growth of remote monitoring services, help strengthen operational and budget performance, oversee innovative assistive technology solutions, and collaborate with leaders across the organization. Join a compassionate, collaborative team that values strong leadership, thoughtful problem-solving, effective communication, and a shared mission of helping others. In this role, you will support the operations of the Remote Support, Assistive Technology, and 2GetherTech program. You will oversee Remote Support Staff and supervisory personnel, coordinate daily operations, maintain appropriate employee-to-client ratios, review service documentation, and assist with equipment installation and removal. The Assistant Director will also partner with the Director to expand remote monitoring services, meet budget goals, strengthen service quality, and support the overall performance of the department. Based in Springfield, Missouri, this position provides an opportunity to lead an essential technology-focused program while building strong partnerships with team members and service providers throughout the organization.

Key Perks & Benefits (Initial)

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

Key Responsibilities

• Lead Remote Support Staff and Remote Support Staff Supervisors, providing guidance, support, and clear direction for daily operations.
• Partner with the Director to advance the strategic growth of remote monitoring and assistive technology services across the organization.
• Support department budget goals and contribute to the overall performance, quality, and efficiency of remote monitoring operations.
• Coordinate daily activities for Remote Support Staff Supervisors and promote collaboration across related teams.
• Ensure each remote support station maintains the appropriate employee-to-client ratio.
• Oversee the installation and removal of remote support and assistive technology equipment.
• Review service documentation for accuracy, completeness, and compliance with established requirements.
• Communicate the organization’s strategic direction and encourage participation from team members at all levels.
• Monitor the identification, development, and execution of departmental strategic objectives.
• Communicate departmental and organizational changes, updates, and newsworthy events effectively.
• Address difficult team member situations directly and respectfully, using appropriate discretion and Human Resources guidance.
• Champion organizational change and support the effective implementation of new ideas.
• Reinforce a team-based approach by seeking input, encouraging participation, and engaging team members in achieving shared goals.
• Perform other assigned duties.

Education, Experience, and/or Credential Qualifications

• High school diploma or GED.
• At least one year of experience as a Remote Support Staff Supervisor or related supervisory experience in the remote monitoring field.
• Basic knowledge of services and supports for individuals with intellectual and developmental disabilities.

Additional Qualifications

• Must be at least 18 years of age.
• Demonstrate the ability to interact and work effectively with others.
• Possess strong verbal and written communication skills, including the ability to mediate, compromise, and collaborate across multiple teams.
• Possess good computer skills.
• Demonstrate knowledge of the service provision field.
• Maintain a current driver’s license, an acceptable driving record, and current automobile insurance.
• Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

Physical Requirements

ADA Consideration, Sedentary Work: Exerting up to 10 pounds of force occasionally, up to one-third of the time, and/or a negligible amount of force frequently, from one-third to two-thirds of the time, to lift, carry, push, pull, or otherwise move objects, including the human body. The position requires repetitive movements of the hands, fingers, and arms for typing and/or writing during the work shift. Sedentary work involves sitting most of the time but may include walking or standing for brief periods. A position is considered sedentary when walking and standing are required only occasionally and all other sedentary criteria are met.

Position Perks & Benefits (Full)

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life.
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive: a work culture & environment that promotes your wellbeing, values you as human being, and encourages your health and happiness.

Brightli Mission

Brightli is on a mission: a mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission.

Equal Opportunity and Workplace Policy

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.

Brightli Snapshot

200 locations • 4 states • 19 subsidiaries and/or affiliates • 5k+ employees