Assistant Director

Preferred Family Healthcare; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Preferred Family Healthcare in Springfield, MO, seeks an Assistant Director to lead and grow Day Program, Home Skills Development, Community Networking, and related services. You will mentor coordinators, oversee operations, and ensure high-quality client services across multiple programs.

The role emphasizes staff development, collaboration with community partners, and adherence to regulations while maintaining strong records and confidentiality.

Qualifications

• Bachelor’s degree required.
• Relevant experience in Developmental Disabilities may substitute year-for-year in lieu of a degree.
• Knowledge of directives and guidelines related to Developmental Disabilities services.
• Experience developing community partnerships and coordinating with external agencies.
• Experience supervising staff, building teams, and supporting employee development.
• Strong verbal and written communication skills.
• Strong organizational, documentation, and time management skills.
• Proficient computer skills including the use of databases, spreadsheets, and reporting systems.

Responsibilities

• Lead the development, growth, and oversight of Day Program, Home Skills Development, Community Networking, Personal Assistance Services, Independent Supported Living, and Shared Living services.
• Support and mentor Program Coordinators and support staff while assisting the Regional Director with daily operations and personnel management.
• Build and maintain strong working relationships with community partners, funding sources, case management entities, and state agencies.
• Represent the organization and individuals served in a positive, professional manner with clients, families, team members, and community stakeholders.
• Assist with interviewing, onboarding, and ensuring team members meet employment qualifications and screening requirements.
• Monitor quality management activities and support the implementation of organizational goals, initiatives, and strategic objectives.
• Ensure required staff training, certifications, and compliance requirements are completed and properly documented.
• Maintain accurate records, billing documentation, client files, and confidentiality standards in accordance with HIPAA requirements.
• Participate in leadership meetings, supervisory sessions, employee evaluations, and organizational planning activities.
• Provide on-call support according to the regional office schedule and assist with special projects and other assigned duties.

Skills

Verbal communication

Written communication

Organizational skills

Documentation

Time management

Confidentiality

Professional boundaries

Judgment & problem-solving

Adaptability

Crisis management

Independence

Initiative

Reliability

Travel readiness

Education

Bachelor’s degree

Experience substitute for degree

DD services knowledge

Community partnerships experience

Staff supervision experience

Tools

Databases

Spreadsheets

Reporting systems

Job description

Are you a passionate leader who thrives on developing teams, building quality services, and making a meaningful difference in the lives of others? As an Assistant Director, you will have the opportunity to help lead and grow essential community-based programs that empower individuals to live more independently and engage fully in their communities. This role offers the chance to mentor and support team members, collaborate with community partners, contribute to program development, and help drive positive outcomes for the individuals we serve. If you are an organized, compassionate, and relationship-focused professional who enjoys both leadership and service, we encourage you to apply and join our collaborative team dedicated to improving lives every day.

The Assistant Director partners closely with the Regional Director to oversee program operations, personnel, and service delivery across multiple community-based programs, including Day Program, Home Skills Development, Community Networking, Personal Assistance Services, Independent Supported Living, and Shared Living. This position provides leadership, supervision, quality assurance oversight, staff development support, and community relationship management while ensuring exceptional services are delivered to clients and their families.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Lead the development, growth, and oversight of Day Program, Home Skills Development, Community Networking, Personal Assistance Services, Independent Supported Living, and Shared Living services
• Support and mentor Program Coordinators and support staff while assisting the Regional Director with daily operations and personnel management
• Build and maintain strong working relationships with community partners, funding sources, case management entities, and state agencies
• Represent the organization and individuals served in a positive, professional manner with clients, families, team members, and community stakeholders
• Assist with interviewing, onboarding, and ensuring team members meet employment qualifications and screening requirements
• Monitor quality management activities and support the implementation of organizational goals, initiatives, and strategic objectives
• Ensure required staff training, certifications, and compliance requirements are completed and properly documented
• Maintain accurate records, billing documentation, client files, and confidentiality standards in accordance with HIPAA requirements
• Participate in leadership meetings, supervisory sessions, employee evaluations, and organizational planning activities
• Provide on-call support according to the regional office schedule and assist with special projects and other assigned duties

Education, Experience, and/or Credential Qualifications:

• Bachelor’s degree required
• Relevant experience in the field of Developmental Disabilities may substitute year-for-year in lieu of a degree
• Knowledge of directives and guidelines related to Developmental Disabilities services
• Experience developing community partnerships and coordinating with external agencies
• Experience supervising staff, building teams, and supporting employee development
• Strong verbal and written communication skills
• Strong organizational, documentation, and time management skills
• Proficient computer skills including the use of databases, spreadsheets, and reporting systems

Additional Qualifications:

• Current driver’s license, acceptable driving record, and current automobile insurance required
• Successful completion of criminal background, driving record, abuse/neglect, and fingerprint screenings
• Ability to communicate effectively with clients, families, team members, community agencies, and stakeholders
• Ability to establish and maintain professional relationships and appropriate boundaries
• Ability to handle confidential information with professionalism and discretion
• Ability to exercise sound judgment and problem-solving skills in a variety of situations
• Ability to adapt effectively in a fast-paced, changing environment
• Ability to remain calm and effective during crisis situations
• Ability to follow direction, work independently, and demonstrate initiative
• Demonstrated reliability, motivation, creativity, cooperation, and professionalism
• Ability to travel using reliable transportation

Physical Requirements:

• Perform sedentary work, including sitting for extended periods and occasionally standing or walking
• Occasionally lift, carry, push, pull, or move objects weighing up to 10 pounds
• Perform repetitive hand, finger, and arm movements associated with typing, writing, and computer use
• Physically perform CPR and First Aid when necessary
• Assist with physical transfers or lifting based on the support needs of clients

Keywords:

Assistant Director, Developmental Disabilities, Independent Supported Living, ISL, Program Management, Leadership, Community Services, Staff Supervision, Human Services, Springfield Missouri