Assistant Director

Andy Frain Services; Coral Gables (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Andy Frain Services in Coral Gables, FL is seeking an Assistant Director who can bridge hands-on security with administrative leadership. You will support the Director and management team, ensuring secure operations in a luxury retail environment, while maintaining professional standards and customer service to tenants and guests.

The role requires experience leading security teams, strong communication, and the ability to prioritize in a fast-paced setting, including emergencies and complex

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong organizational and time-management abilities are essential.
• Professional judgment and decision-making are needed.
• Ability to remain calm and effective during emergencies.
• Strong attention to detail and accountability are important.

Responsibilities

• Lead hands-on while coordinating with Director and management team.
• Manage multiple priorities in a fast-paced luxury retail environment.
• Maintain professional appearance and conduct at all times.
• Provide customer-service oriented support to tenants, guests, employees, and property management.
• Oversee security operations and reporting in collaboration with security staff.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time-management

Professional judgment

Calm under pressure

Attention to detail

Independent work

Prioritization in fast-paced env

Customer service

Tools

Microsoft Office

Electronic reporting systems

Job description

The successful candidate must be a hands-on leader who can move comfortably between the security field and the administrative office.

The Assistant Director should demonstrate:

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Professional judgment and decision-making.
• The ability to remain calm and effective during emergencies.
• Strong attention to detail.
• Accountability and integrity.
• Ability to work independently while supporting the Director and management team.
• Ability to manage multiple priorities in a fast-paced luxury retail environment.
• Professional appearance and conduct.
• A customer-service-oriented approach to working with tenants, guests, employees, and property management.

Preferred Qualifications

Candidates should ideally have:

• Previous experience as a Security Manager, Assistant Director, Operations Manager, Security Supervisor, or similar leadership position.
• Experience managing security operations in a shopping center, luxury retail, hospitality, commercial property, or similarly complex environment.
• Strong computer and technology skills.
• Experience with Microsoft Office and electronic reporting systems.
• Experience supervising and developing personnel.
• Experience preparing professional reports and presentations.
• Knowledge of emergency management and incident-response procedures.