Assistant Director

Socket.dev; Coral Gables (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev seeks an Assistant Director to lead security operations while supporting day-to-day office administration at Shops at Merrick Park. The role bridges field operations with professional office management, requiring strong leadership and tech proficiency.

The ideal candidate will orchestrate staffing, incident response, and reporting, maintaining excellent relationships with tenants, management, and security vendors. A high degree of professionalism is essential.

Qualifications

• Must be a hands-on leader bridging security operations and office administration.
• Experience in security leadership roles with strong people management skills.
• Proven ability to communicate clearly with tenants, guests, employees, and management.
• Ability to manage multiple priorities in a fast-paced luxury retail environment.

Responsibilities

• Oversee security personnel and daily security operations.
• Assist Director with staffing, scheduling, and coverage.
• Supervise Security Supervisors and Officers.
• Inspect facilities and ensure policy compliance.
• Respond to incidents and emergencies promptly.
• Maintain relationships with property management and tenants.
• Review incident reports and operational logs.
• Assist investigations and follow-up on security incidents.
• Support emergency preparedness and crisis planning.
• Monitor employee performance and attendance.
• Assist with hiring and staff development.
• Provide operational support during events and high-traffic periods.
• Manage security technology and reporting systems.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Decision-making

Calm under pressure

Attention to detail

Accountability

Independent working

Multitasking in luxury retail

Professional appearance

Customer service

Tools

Microsoft Office

Electronic reporting systems

Security management software

CCTV/video surveillance systems

Job description

The successful candidate must be a hands-on leader who can move comfortably between the security field and the administrative office.

The Assistant Director should demonstrate

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Professional judgment and decision-making.
• The ability to remain calm and effective during emergencies.
• Strong attention to detail.
• Accountability and integrity.
• Ability to work independently while supporting the Director and management team.
• Ability to manage multiple priorities in a fast-paced luxury retail environment.
• Professional appearance and conduct.
• A customer-service-oriented approach to working with tenants, guests, employees, and property management.

Preferred Qualifications

Candidates should ideally have

• Previous experience as a Security Manager, Assistant Director, Operations Manager, Security Supervisor, or similar leadership position.
• Experience managing security operations in a shopping center, luxury retail, hospitality, commercial property, or similarly complex environment.
• Strong computer and technology skills.
• Experience with Microsoft Office and electronic reporting systems.
• Experience supervising and developing personnel.
• Experience preparing professional reports and presentations.
• Knowledge of emergency management and incident-response procedures. QualificationsCurrently looking for an Assistant Security Director to support the Director in the daily management of security operations, personnel, client relations, administrative functions, and overall property operations at Shops at Merrick Park. The ideal candidate should possess strong leadership and security-management experience while also demonstrating a high level of proficiency in technology, office management, reporting, data management, and administrative operations. This position requires someone who can effectively bridge the gap between field operations and professional office administration.
• Primary Responsibilities — The Assistant Director will be responsible for assisting with:
• Daily oversight and coordination of security personnel and operations.
• Supporting the Director with staffing, scheduling, post assignments, and operational coverage.
• Supervising and mentoring Security Supervisors and Officers.
• Conducting inspections and ensuring compliance with company and property policies.
• Responding to incidents, emergencies, disturbances, and other security-related situations.
• Maintaining strong relationships with property management, tenants, retailers, vendors, law enforcement, emergency services, and other stakeholders.
• Reviewing incident reports, daily activity reports, logs, and other operational documentation.
• Assisting with investigations and follow-up on security incidents.
• Supporting emergency preparedness, evacuation procedures, and crisis-response planning.
• Monitoring performance, attendance, training, and employee accountability.
• Assisting with hiring, onboarding, coaching, disciplinary actions, and employee development.
• Providing operational support to the Director during special events, high-profile activities, and increased-traffic periods.
• Technology & Systems Management
• A key requirement for this position is strong technological proficiency.
• The Assistant Director should be comfortable working with modern security and business technology, including:
• Security management and reporting software.
• CCTV/video surveillance systems.