Assistant Customer Care Manager - Greenville, SC

Pulte Home Company, LLC; Greenville (SC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

PulteGroup in the United States is seeking a Customer Care Manager to lead warranty-related activities, conduct on-site inspections, and coordinate with homeowners and vendors to ensure timely service completion.

You will complete orientation, gain knowledge of construction standards, and work toward CCM Certification while maintaining professional, customer-facing interactions. We emphasize safety, quality, and customer satisfaction in a collaborative environment.

Qualifikationen

• Requires university degree or equivalent experience and 0-2 years of prior relevant experience.
• Excellent verbal and written communication skills are required.
• Basic computer literacy is required.
• Ability to read blueprints is preferred.
• General knowledge of building codes is preferred.

Aufgaben

• Complete division and/or Customer Care orientation, onboarding and training programs.
• Assist in warranty inspections and service requests; monitor progression and finalize line items.
• Coordinate on-site warranty inspections and communicate with homeowners and vendors.
• Develop understanding of construction standards and CCM Certification requirements.
• Provide professional, customer-facing support and follow-up to ensure satisfaction.

Kenntnisse

Verbal communication

Written communication

Basic computer literacy

Blueprint reading

Building codes knowledge

Ausbildung

University degree or equivalent experience

Jobbeschreibung

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Primary Job Responsibilities

Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan. Interact at regular intervals with CFT and/or manager until completion of the CCM Certification Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards. Responsible for the build quality confirmation of the home before delivery to the customer. Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitor warranty repairs Validate service request progression Coordinate and conduct on-site warranty inspections Submit line items and generate work orders in the service system Follow up with homeowners and vendors relating to open service requests Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience. Gain confidence in working through common service-related items and gain exposure to escalated issues Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. Develop independence within the role through on-the-job training and experience. Complete the Customer Care Manager Certification before operating independently. This is a professional customer facing role. Team members will follow division specific dress code requirements. Perform other duties as assigned.

Career Level (P1)

Organizational Impact: Works to achieve day-to-day objectives with limited impact beyond the level area. Work is of limited scope, typically on smaller, less complex projects or task- related activities. Work is closely supervised. Leadership & Talent Management: N/A - Jobs at this level are focused on self-development.

Knowledge & Experience

Requires theoretical knowledge typically obtained through specific education and training Typically requires a University degree or equivalent experience and 0-2 year of prior relevant experience.

Required Skills/Knowledge

Excellent verbal and written communication skills Basic computer literacy Demonstrated commitment to customer satisfaction Ability to read blueprints preferred General knowledge of building codes preferred

Required Licensing, Registration and/or Certifications

Valid driver’s license as driving is an essential function of this position.

Physical Requirements

The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Here at PulteGroup:

We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process

PulteGroup Employee Benefits

At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match education and employee assistance programs paid parental leave and adoption benefits mortgage financing discounts through Pulte mortgage