Assistant Custodial Account Manager

UG2; Boston (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

UG2, a Boston-based facility services company, seeks an Assistant Custodial Account Manager to support the administration of custodial services and uphold high cleanliness standards.

The role focuses on assisting in preventive maintenance, monitoring operations, and improving cleaning methods while maintaining professionalism and aligning with client expectations. You will help supervise staff, collaborate with leaders, and contribute to customer service excellence in a dynamic environment.

Qualifications

• Bachelor's degree or equivalent professional education preferred.
• 3–5 years in custodial operations or management.
• Basic knowledge of floor care practices and equipment maintenance.
• Strong attention to detail and problem-solving skills.
• Effective communication with management, staff, clients, and customers at all levels.
• Ability to adapt to changes and handle frequent events.

Responsibilities

• Oversee operation and maintenance of custodial equipment and supplies.
• Manage inventory of supplies for facility operations.
• Supervise custodial staff and assist in hiring and training.
• Monitor custodial contractors to meet standards.
• Maintain documentation and records of custodial operations.
• Support QA/QC processes to uphold standards.
• Assist in infrastructure assessments to maintain cleanliness.
• Uphold safety, quality, and service standards.
• Contribute to custodial programs aligned with client expectations.
• Deliver UG2's commitment to customer service excellence.

Skills

Facility management

Custodial operations

Attention to detail

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Job description

The Assistant Custodial Account Manager supports the overall administration of custodial services, ensuring high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Assistant Account Manager must maintain professionalism, assist in meeting clients' needs, and work toward achieving 100% cleanliness and orderliness across the facility. The role involves assisting in the implementation of preventive maintenance programs, monitoring custodial operations, and consistently evaluating and improving cleaning, maintenance, and operation methods.

Job Responsibilities

• Assist in overseeing the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals, ensuring smooth daily operations.
• Help manage and maintain an adequate inventory of supplies required for the facility's operations.
• Support the direct supervision and monitoring of custodial contractors, ensuring they meet organizational standards and objectives.
• Maintain documentation related to custodial operations, ensuring records are accurate and up-to-date.
• Assist with supervising and managing custodial staff, including participating in the hiring, training, and development process.
• Support the implementation of QA/QC processes to uphold custodial best practices and regulatory standards.
• Assist in conducting infrastructure assessments to maintain optimal cleanliness and hygiene.
• Exhibit leadership behaviors by upholding safety, quality, and service standards.
• Assist in delivering UG2's commitment to customer service excellence.
• Help develop and implement custodial programs that align with client and customer expectations.

Key Interactions

• Engage with leaders and stakeholders.
• Engage with customers, visitors and clients.
• Collaborate with other employees.

Requirements (Knowledge, Abilities, Skills, And Education And/or Experience)

• Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of related experience in custodial operations or management; or an equivalent combination of education and experience.
• Basic knowledge of floor care practices and equipment maintenance.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively with management, staff, clients, and customers at all levels.
• Ability to respond promptly to customer needs and meet commitments.
• Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes or unexpected events.

Working Conditions And/or Physical Requirements

• Ability to lift up to 50 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending and repetitive movement.

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.