Assistant CTO, AV & Digital Experience Leadership

UMass Amherst

Amherst (MA)

Hybrid

USD 120,000 - 165,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Job summary

UMass Amherst is seeking an Assistant CTO for Audiovisual & Digital Experience Services to lead strategy, design, delivery, and lifecycle management of the university's enterprise AV and digital experience ecosystem.

The role spans classroom technology, event and venue services, media systems, and collaboration platforms, ensuring reliable, scalable, and future-ready capabilities that support teaching and campus engagement.

Qualifications

Bachelor's degree with 7 years related experience.
Associate's degree with 9 years related experience.
A valid driver's license for operation of University Motor Vehicle.
Experience acting as an owner's representative on large-scale AV projects, including selecting, directing, and holding commercial AV integrators accountable to scope, schedule, and budget.
Experience leading inter-disciplinary AV teams across multiple functions. Demonstrated strong customer service skills and ability to deescalate situations.
Strong project management, analytical, and communication skills.
Ability to train users and communicate technical concepts clearly.
Commitment to diversity, equity, and inclusion in the workplace.
Ability to maintain confidentiality and uphold university policies.

Responsibilities

Lead AV engineering, classroom technology, media services, broadcast, and event support.
Recruit, mentor, and develop staff; build leadership capacity.
Establish service delivery frameworks, SLAs, KPIs, and performance metrics.
Oversee campus events, venues, and institutional programs with AV support.
Drive modernization, standardization, and scalability of classroom technologies.
Manage budgets and governance for AV systems with cross-functional teams.