Assistant Construction Manager

Servpro Industries, Inc.; Worcester (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Servpro Industries, Inc. is seeking an Assistant Construction Project Manager to coordinate, monitor, and perform construction activities, ensuring high-quality service and positive customer experiences.

You will manage day-to-day construction tasks, communicate with customers, subcontractors, and team members, and maintain project quality and timelines. This role requires strong customer service, effective communication, and the ability to drive on-site activities, with travel as needed and a

Qualifications

• High school diploma or GED is required.
• Excellent customer service experience.
• Clear written and verbal communication skills.
• Basic math skills including arithmetic.
• Experience in restoration and/or construction is preferred.

Responsibilities

• Compile and resolve punch list items.
• Perform final walk-through with the customer.
• Secure a Completion of Completion and Satisfaction with the customer.
• Conduct pre-construction meetings with customers.
• Provide daily project updates to customers and clients.
• Schedule all subcontractors and material suppliers.
• Ensure all work complies with plans, codes, and scope requirements.
• Document all project activities in the job file (WC 2.0).
• Execute change orders as needed.
• Set expectations per project and maintain quality through site inspections.
• Evaluate vendors and subcontractors and rate performance.
• Coordinate inspections with local jurisdictions.
• Ensure materials meet purchased specifications.
• Verify subcontractors complete work per purchase orders.
• Monitor schedule and progress.
• Identify areas outside contracted scope.
• Understand and execute all roles of a Construction Coordinator.

Skills

Customer service

Communication

Math skills

Education

High school diploma

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Summary

As the front-line representative of the SERVPRO® brand, the Assistant Construction Project Manager demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

The Assistant Construction Project Manager is responsible for the day-to-day management of construction projects. They are responsible for delivering a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in performing construction services.

Primary Responsibilities

• Compile and resolve punch list items
• Perform final walk-through with customer
• Secure a signed Completion of Completion and Certificate of Satisfaction from customer
• Conduct pre-construction meeting with customers
• Provide project updates (daily narrative) to customers and clients
• Schedule all subcontractors and material suppliers
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Document all project activities in the job file in WC 2.0
• Execute change orders
• Set expectations on a project-by-project basis
• Maintain quality standards through site inspections
• Provide evaluation and rating of all vendors and subcontractors
• Coordinate inspections with local jurisdictions
• Ensure material suppliers deliver exactly what was purchased
• Ensure subcontractors complete all work in accordance with their purchase orders
• Validate schedule and progress
• Identify areas outside of contracted scope of work
• Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator

Education and Experience Requirements

• High school diploma/GED
• Superb customer service track record
• Effective written and oral communication
• Basic math skills
• Experience in restoration and/or construction preferred

Physical and Work Environment Requirements

• Walking and/or standing throughout the day
• Frequent driving and sitting
• Occasionally climbing ladders
• Occasionally exposed to extreme conditions such as heat
• The noise level at individual jobsites can be loud

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working Monday–Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.